ATHENA CARROLL
Oldsmar
Summary
Experienced Director of Catering with a strong record in managing large-scale events and corporate functions. Led teams to execute catering operations and enhance client relations, consistently exceeding expectations while adhering to budgets. Developed innovative marketing strategies that expanded event portfolios and improved service delivery.
Overview
7
7
years of professional experience
Work History
Director of Catering
Fresh Connections Catering
St. Petersburg
05.2021 - Current
- Developed innovative catering menus for diverse client events.
- Coordinated logistics for large-scale catering operations and services.
- Managed vendor relationships to ensure quality food and supplies.
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships, negotiating contracts and securing services for events.
- Oversaw event setup and breakdown, ensuring all aspects were executed as planned.
- Developed event timelines, outlining key milestones and responsibilities for team members.
Fine Dining Server
StarLite Cruises
10.2021 - 05.2026
- Recommended wine selections for specific menu items.
- Assisted in enhancing customer experiences through attentive fine dining service and proactive guest engagement.
- Managed multiple responsibilities effectively while maintaining composure during peak service times.
- Upheld a refined appearance to enhance the upscale atmosphere preferred by guests.
- Identified upselling opportunities by highlighting daily specials and premium offerings without aggressive sales tactics.
- Educated new staff on fine dining protocols and company expectations, contributing to improved team effectiveness.
- Managed multiple tables efficiently while ensuring guest satisfaction and attention to detail.
- Delivered exceptional customer service in fast-paced fine dining environment.
- Provided exceptional customer service to enhance dining experience on luxury cruises.
Healthcare Customer Service Rep
MCI
10.2021 - 10.2025
- Educated patients on insurance benefits, explaining coverage details and assisting with claim inquiries.
- Educated patients on healthcare services, benefits, and claims processes to enhance understanding.
- Achieved high customer satisfaction ratings by using effective communication and problem-solving skills to resolve inquiries.
- Enhanced patient satisfaction by addressing and resolving healthcare-related inquiries promptly.
- Addressed patient concerns empathetically, fostering trust and positive relationships.
- Assisted patients with billing inquiries by clarifying charges and resolving payment issues effectively.
- Enhanced patient satisfaction by promptly addressing and resolving healthcare inquiries, fostering trust and positive relationships.
- Utilized healthcare software to manage patient records while ensuring accuracy and confidentiality.
- Educated patients on healthcare services, benefits, and claims processes to improve their understanding and facilitate smoother interactions.
Customer Service/Tech Support
Sykes
02.2019 - 08.2024
- Resolved customer issues to achieve high satisfaction ratings and lower average handling time.
- Provided technical support to decrease repeat calls and increase operational efficiency.
- Trained new team members to improve overall team performance and facilitate knowledge sharing.
- Analyzed customer feedback to implement service quality enhancements and boost client retention.
- Managed high call volume to deliver exceptional service to customers seeking assistance.
- Reduced escalations by addressing concerns promptly at the first point of contact.
- Established strong client relationships through proactive communication and attentive listening.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Owner
CBK&S Services LLC
06.2019 - 11.2023
- Oversaw daily operations to guarantee efficient service delivery and customer satisfaction.
- Created and executed strategic marketing initiatives to increase brand visibility.
- Trained new employees to improve onboarding and facilitate knowledge exchange.
- Analyzed customer feedback to implement service quality enhancements and improve client retention.
- Analyzed customer feedback to implement enhancements in service quality and boost client retention.
- Provided technical support to reduce repeat inquiries and increase operational efficiency.
- Executed tasks efficiently in fast-paced work environments.
- Demonstrated self-motivation in completing tasks independently.
- Executed strategic marketing initiatives to elevate brand visibility.
Education
Bachelor of Social Work - Social Work
St Petersburg College
St. Petersburg, FLAssociate of Arts - Hospitality Management
St. Petersburg College
Clearwater, FLSkills
- Menu development
- Vendor coordination
- Budget management
- Invoicing and billing management
- Client relations
- Service evaluation
- Database troubleshooting
- Team communication facilitation
- Customer service excellence
- Attention to detail
- Maintained attention to detail in all tasks
- Customer experience
Experiencehighlights
- Assist patients with billing inquiries, clarifying charges insurance claims and resolving payment issues efficiently.
- Educating patients about their insurance benefits, explain coverage details and assist with claim inquiries.
- Achieved high customer satisfaction scores through effective communication and problem-solving.
- Utilize healthcare software to manage patient records, ensuring accuracy and confidentiality.
- Address patient concerns with empathy, fostering trust and positive relationships.
- Resolved customer issues, achieving high satisfaction scores and reducing average handling time.
- Provided technical support, leading to a significant decrease in repeat calls and improved efficiency.
- Trained new team members, enhancing team performance and knowledge sharing.
- Analyzed customer feedback, implementing changes that improved service quality and client retention.
Timeline
Fine Dining Server
StarLite Cruises
10.2021 - 05.2026
Healthcare Customer Service Rep
MCI
10.2021 - 10.2025
Director of Catering
Fresh Connections Catering
05.2021 - Current
Owner
CBK&S Services LLC
06.2019 - 11.2023
Customer Service/Tech Support
Sykes
02.2019 - 08.2024
Bachelor of Social Work - Social Work
St Petersburg College
Associate of Arts - Hospitality Management
St. Petersburg College