- Acting and Theater
- I have a passion for photography and editing photos
- Music
- Enjoy participating in golf for overall physical and mental well-being
- Pilates
- Backpacking and Hiking
Athena Espiritu
Barista Supervisor
Anaheim,CA
Summary
Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Starbucks
04.2022 - Current
- Prepared high-quality beverages, ensuring consistency and adherence to Starbucks standards.
- Maintained clean and organized workspace, promoting safety and efficiency during peak hours.
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored new baristas, enhancing team skills and service delivery.
- Trained new baristas on beverage preparation, customer service, and store policies.
- Developed a loyal client base through personalized consultations and outstanding customer service.
Appraiser Assistant
Mountain Range Appraisals
06.2019 - 04.2021
- Supported appraisal processes by organizing and maintaining documentation for accuracy and compliance.
- Assisted in data entry and verification to ensure accuracy of property assessments.
- Contributed to appraisal report accuracy by diligently collecting and inputting property data into relevant software systems.
Crew Member Trainer
McDonald’s
10.2020 - 02.2021
- Delivered exceptional customer service in fast-paced environment, enhancing overall customer satisfaction.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Streamlined order preparation processes, improving service speed during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Quality Control Assistant
Spire Manufacturing
06.2019 - 08.2019
- Conducted quality inspections on incoming materials and finished products to ensure compliance with standards.
- Conducted routine inspections to ensure product quality met established standards.
- Collaborated with production teams to resolve quality issues and improve processes.
- Maintained accurate records of inspection results and non-conformance reports for analysis.
- Analyzed data from quality checks to identify trends and recommend process improvements.
- Streamlined data collection methods for improved accuracy in tracking product defects over time.
Education
Associate of Arts - Film
American Musical And Dramatic Academy
Hollywood, CA05-2022
Associate of General Studies - Environmental Science
Pikes Peak Community College
Colorado Springs, CO05-2021
High School Diploma -
Pikes Peak Early College
Colorado Springs, CO05-2021
Skills
- Cleanliness
- Effective cash management skills
- Efficient at acquiring new skills
- Optimistic mindset
- Proficient in managing multiple tasks
- Strong attention to detail
- Thriving in rapid work environments
- Food safety practices
- Customer-oriented mindset
- Team leadership experience
Certification
Certified in CPR and infant CPR
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista Shift Supervisor
Starbucks
04.2022 - Current
Crew Member Trainer
McDonald’s
10.2020 - 02.2021
Appraiser Assistant
Mountain Range Appraisals
06.2019 - 04.2021
Quality Control Assistant
Spire Manufacturing
06.2019 - 08.2019
Associate of Arts - Film
American Musical And Dramatic Academy
Associate of General Studies - Environmental Science
Pikes Peak Community College
High School Diploma -
Pikes Peak Early College