Celyn Shelton
Forest Grove
Summary
Dynamic barista with expertise in customer service and problem-solving, honed at Dutch Bros. Excel in time management and POS systems, enhancing efficiency and satisfaction. Successfully resolved equipment malfunctions. Proven ability to foster a welcoming atmosphere and streamline operations, ensuring a seamless experience for customers and team members alike.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros
04.2023 - Current
- Prepared and served high-quality coffee beverages following standardized recipes.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted customers with menu selections, providing knowledgeable recommendations based on preferences.
- Operated espresso machines and grinders, ensuring proper maintenance for optimal performance.
- Handled cash transactions accurately while maintaining a balanced register at shift end.
- Collaborated with team members to streamline workflows during peak hours, enhancing customer satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Cashier
McMenamins
05.2023 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on checkout procedures and customer interaction techniques.
- Implemented promotional displays to enhance product visibility and increase sales.
- Collaborated with team members to streamline checkout operations during peak hours.
- Monitored inventory levels and assisted in restocking shelves as needed.
- Welcomed customers and helped determine their needs.
Sales Associate
Vic's Guitar Cave
11.2020 - 07.2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained clean and organized sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Learned product features and benefits to effectively communicate with customers.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Forest Grove High School
Forest Grove, ORAssociate of Applied Science - Architecture Design And Drafting
Portland Community College
Portland, OR06-2027
Skills
- Time management
- Attention to detail
- Problem-solving
- Opening and closing duties
- Cleanliness
- Decision-making
- POS systems
- Quality control
- Multitasking and organization
- Customer service
Timeline
Cashier
McMenamins
05.2023 - 09.2023
Barista Shift Supervisor
Dutch Bros
04.2023 - Current
Sales Associate
Vic's Guitar Cave
11.2020 - 07.2022
High School Diploma -
Forest Grove High School
Associate of Applied Science - Architecture Design And Drafting
Portland Community College
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