Athena Forney
Clarksburg,MD
Summary
Handle all types of customer service requirements in fast paced environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
4
4
years of professional experience
Work History
Case Manager
Cornerstone Montgomery
01.2023 - Current
- Answered incoming telephone calls to schedule doctors appointments, communicate with pharmacies, and address client concerns, questions, and talk about their day
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Monitored clients' progress and tracked client services to provide crisis interventions
Youth Camp Counselor
Chevy Chase Club
05.2019 - 08.2022
- Answered parents’ inquiries with courtesy and accuracy
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention
- Implemented rules and regulations to enforce discipline and compliance
- Collaborated with other camp counselors to design fun and enriching learning activities for elementary age campers
Cashier
Home Depot
08.2021 - 05.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Responded to customers’ questions about products and services
- Reduced waiting time for customers with fast and efficient service
Education
Bachelor of Science - Psychology
York College of Pennsylvania
York, PA05.2022
Skills
- Strong work ethic
- Collaborative team member
- Leadership
- Good listening
- Engaging personality
- Delivers exceptional customer service
- Dependable
- Superior communication skills
- Attention to detail
- Documentation
- Problem Solver
Timeline
Case Manager
Cornerstone Montgomery
01.2023 - Current
Cashier
Home Depot
08.2021 - 05.2022
Youth Camp Counselor
Chevy Chase Club
05.2019 - 08.2022
Bachelor of Science - Psychology
York College of Pennsylvania