Athena Huteson
Hillsboro,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Hiyaku Buffet
Hillsboro, OR
11.2025 - Current
- Greeted and seated guests, ensuring optimal flow and wait times.
- Managed reservations and maintained accurate seating charts for efficient service.
- Trained new hostesses on procedures and customer service standards.
- Monitored dining area for cleanliness and ambiance, supporting overall customer satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Food service
Big Jim's Drive-In-The Dalles
The Dalles, OR
03.2024 - 07.2025
- Enhanced customer satisfaction by efficiently processing food orders and providing friendly service. Improved kitchen operations by maintaining a clean and organized food prep environment. Increased transaction accuracy and speed through effective cash handling.
- Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
- Prepped food for daily food service.
- Enhanced customer satisfaction by providing prompt and efficient food service assistance.
Sales Associate
Individually Owned and Operated Ace Hardware Store-The Dalles
The Dalles, OR
06.2024 - 04.2025
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization.
- Processed transactions accurately, maintaining cash register operations.
- Collaborated with team members to create visually appealing merchandise displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Member
Taco Bell
The Dalles, OR
02.2022 - 03.2024
- Operated kitchen equipment to prepare food items efficiently and safely.
- Ensured compliance with food safety standards and cleanliness protocols.
- Assisted in training new team members on operational procedures and customer service techniques.
- Collaborated with team members to maintain high levels of customer satisfaction during peak hours.
Education
High school diploma -
Innovations Academy
The Dalles, OR03.2024
Skills
- Customer engagement
- Proficient in handling multiple priorities
- Professional phone communication
- Sanitation management
- Strong focus on accuracy
- Exceptional communication
- Payment processing
- Proper food handling techniques
- Strong organizational abilities
- Relationship building
- Problem-solving
- Welcoming attitude
- Positive and professional
- Food safety practices
Certification
- Driver's License
- OLCC Service Permit
- Food Handler Certification
Timeline
Hostess
Hiyaku Buffet
11.2025 - Current
Sales Associate
Individually Owned and Operated Ace Hardware Store-The Dalles
06.2024 - 04.2025
Food service
Big Jim's Drive-In-The Dalles
03.2024 - 07.2025
Team Member
Taco Bell
02.2022 - 03.2024
High school diploma -
Innovations Academy