Athena Molden
Cincinnati,United States
Summary
Hardworking waitress with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Compassionate Patient Care Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Italian Restaurant
Cincinnati, United States
01.2022 - Current
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Upsold high-profit items like appetizers and mixed drinks to boost sales
- Checked identification to enforce the age requirement for alcoholic beverages
- Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
Patient Care Assistant
The Christ Hospital Health Network
Cincinnati, OH
08.2023 - 10.2023
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Answered call lights promptly to ensure timely response to patient needs.
- Reported any changes in patient condition to the supervising nurse immediately.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
- Responded quickly to emergency situations following established protocols.
- Provided emotional support for distressed patients and families during difficult times.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Used hospital-approved devices and techniques to transport and lift patients.
- Collected specimens for laboratory tests upon request of medical staff.
Fast Food Associate
McDonald's
Cincinnati, United States
07.2019 - 12.2021
- Processed payments and counted change to complete transactions
- Double-checked orders for accuracy and bagged meals for transport
- Restocked condiments, beverages, and supplies while keeping the service areas clean
- Developed a loyal clientele through friendly interactions, a positive attitude, and prompt assistance
- Consistently provided friendly service to encourage better customer engagement
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
- Promoted customer loyalty by efficiently handling food and service complaints
- Maintained high customer service standards in high-volume, fast-paced operations
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about promotions to increase sales.
Education
High School -
Walnut Hills High School
01.2022
Nursing -
The Christ College of Nursing and Health Sciences
Skills
- Customer service
- Sale expertise
- Communication skills
- Dining area cleanliness
- To-go order preparation
- High-volume dining
- Tableside service
- Cash Handling
- Food and beverage pairings
- Food running
- Patient Monitoring
- Vital Signs Monitoring
- Vital Signs Documentation
- ADL Support
- Documentation
- Basic Life Support
- Specimen Collection
- Nursing Assistance
Certification
- Basic Life Support
- Cardio-Pulmonary Resuscitation
Languages
English
Professional
Spanish
Elementary
Timeline
Patient Care Assistant
The Christ Hospital Health Network
08.2023 - 10.2023
Server
Olive Garden Italian Restaurant
01.2022 - Current
Fast Food Associate
McDonald's
07.2019 - 12.2021
High School -
Walnut Hills High School
Nursing -
The Christ College of Nursing and Health Sciences