Athena O'Brien
Murfreesboro,TN
Summary
Dynamic professional with a proven track record in hospitality and retail environments. Excelled in guest engagement and exceptional customer service, enhancing dining experiences and fostering repeat business. Skilled in cash handling and teamwork, consistently contributing to efficient operations and positive outcomes. Demonstrates a strong work ethic and sales expertise, driving success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Longhorn Steakhouse
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Inbound Stower
Amazon Warehouse
08.2023 - 08.2024
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
Server
Texas Roadhouse
02.2023 - 07.2023
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
RaceTrac
09.2022 - 02.2023
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Server
Toots West
08.2021 - 08.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier/Sales Associate
HomeGoods
09.2020 - 08.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Food Service Worker
Newks Eatery Cafe
08.2018 - 08.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Blackman Highschool
Murfreesboro, TN01-2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Sales Techniques
- Service prioritization
- Sales expertise
- Teamwork and Collaboration
Timeline
Server
Longhorn Steakhouse
09.2024 - Current
Inbound Stower
Amazon Warehouse
08.2023 - 08.2024
Server
Texas Roadhouse
02.2023 - 07.2023
Cashier
RaceTrac
09.2022 - 02.2023
Server
Toots West
08.2021 - 08.2022
Cashier/Sales Associate
HomeGoods
09.2020 - 08.2021
Cashier/Food Service Worker
Newks Eatery Cafe
08.2018 - 08.2020
Blackman Highschool