Athena Ross
Summary
Motivated Epic Principal Trainer with over eight years of obtaining and maintaining in-depth knowledge of the Epic Systems software functionality while acquiring and utilizing knowledge of clinical operational workflows. Seeking partnership with goal-oriented, professional companies that offer rich opportunities to professional development and growth. Excellent reputation for coordinating aspects of planning in the development, implementation, and evaluation of existing and new functionality related to Epic Systems. Strong ability to work independently, in busy environments, and within a team setting. Excited to let skills and experience help meet and excel strategic company objectives.
Overview
9
9
years of professional experience
Work History
Epic Credentialed Principal Trainer
The CSI Companies
Jacksonville Beach, FL
08.2019 - 10.2023
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Developed innovative e-learning solutions that allowed employees to access training materials remotely, increasing flexibility and convenience.
- Managed cross-functional teams for collaborative project-based learning experiences, fostering a positive work environment and promoting teamwork.
- Developed effective strategies for knowledge transfer between experienced staff members and new hires, promoting a culture of continuous learning within the organization.
- Assisted in the development, implementation, education, evaluation, maintenance, and coordination of Epic Systems.
- Supported end-user management to ensure all employees were accurately trained and prepared for implementation.
- Created and edited curriculum based on workflow discrepancies and changes in build.
- Analyzed company training methods and adjusted rectify issues, increase efficiency, and exceed training goals.
Epic Credentialed Trainer
Optimum HIT
Jacksonville, FL
02.2015 - 08.2019
- Collaborated effectively with cross-functional teams to create seamless integration strategies between existing systems and newly implemented Epic modules.
- Demonstrated exceptional time management and organization skills by efficiently coordinating multiple training sessions across various locations simultaneously.
- Supported organizational goals of improved patient care by ensuring that clinical staff were well-equipped with the necessary skills to effectively utilize Epic''s tools and features.
- Provided classroom training for several contractual Epic Systems implementations nationwide.
- Lead in person classroom training sessions for end-users on Epic Systems training standards and curriculum.
- Created facilitator guides, workbooks, and quick start guides via PowerPoints.
- Assisted with design and development of training program by selecting appropriate delivery methods for sources of content.
- Managed processes effectively regarding employee and patient safety.
Education
Bachelor of Science - Health Care Management
Southern Illinois University Carbondale
Carbondale, IL05.2014
Skills
- Adult Learning Principles
- E-Learning Platforms
- Coaching Techniques
- Analytics
- Application support
- Training delivery
- Performance Assessment
- Training design
- Curriculum Design
- Lead Coordinator
- Subject Matter Expert
- Service NOW Proficient
On-Site Training
University Health (Cleveland, OH)
RWJBarnabas Health (Jersey City, NJ)
Advent Health (Ottawa, KS)
McLeod Health (Myrtle Beach, SC)
Ochsner Health Systems (Shreveport, LA)
Proficient Health (Greensboro, NC)
Tuality Healthcare (Portland, OR)
St. Charles Health Systems (Bend, OR)
City of Hope (Duarte, CA)
Northwestern Memorial (Chicago, IL)
Credentials
- Epic Credentialed Trainer: EpicCare Ambulatory
- Epic Credentialed Trainer: OpTime & Anesthesia
- Epic Credentialed Trainer: Cadence
References
Available upon request.
Timeline
Epic Credentialed Principal Trainer
The CSI Companies
08.2019 - 10.2023
Epic Credentialed Trainer
Optimum HIT
02.2015 - 08.2019
Bachelor of Science - Health Care Management
Southern Illinois University Carbondale