Athena Shaffer
Fullerton,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate/Leader on Duty
Cost Plus World Market, Inc
Brea, CA
08.2021 - Current
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
Host/Fountain Worker
Ruby's Diner
Brea, CA
04.2021 - 08.2021
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA05-2021
Some College (No Degree) - Psychology
Fullerton College
Fullerton, CASkills
- Flexible creative approach
- Sales expertise
- Problem-Solving
- Guest Relations
- Conflict Resolution
- Merchandising knowledge
- Verbal and Written Communication
- Friendly and Outgoing
Accomplishments
- AP Photography
- AP English
- AP Psychology
Timeline
Sales Associate/Leader on Duty
Cost Plus World Market, Inc
08.2021 - Current
Host/Fountain Worker
Ruby's Diner
04.2021 - 08.2021
High School Diploma -
Fullerton Union High School
Some College (No Degree) - Psychology
Fullerton College