Athena Stallworth

• Operated and managed daily operations of the retail showroom independently, ensuring smooth workflow, exceptional customer experiences and opening and closing procedures

• Oversaw showroom organization, product displays, and inventory management to maintain an optimal retail environment.

• Trained, guided, and supported junior staff

• Collaborated with leadership and other locations to implement sales strategies and product promotions that increased customer conversions.

• Assisted walk-in customers by conducting product demonstrations, answering questions, and recommending personalized solutions.

• Prepared and processed detailed quotes and sales orders, ensuring accuracy and efficiency in order fulfillment.

• Analyzed sales trends and customer feedback to recommend changes that improved showroom performance and sales outcomes.

• Responded to inbound phone calls, addressing questions regarding products, availability, and pricing.

• Sold DIRECTV, AT&T Internet, and mobile phone services, meeting and exceeding monthly sales quotas.

• Added new phone lines and upsold services to existing customers based on their needs and preferences.

• Assisted customers with billing inquiries, resolving issues, and explaining charges or plan details.

• Troubleshot mobile phone issues, guiding customers through effective solutions to resolve technical problems.

• Conducted both inbound and outbound sales calls to secure new business and promote bundled services.

• Maintained detailed knowledge of products, promotions, and service plans to offer tailored solutions.

• Delivered exceptional customer service, building strong customer relationships and ensuring satisfaction.