Athena Tanno
Irving,TX
Summary
Take-charge professional with a enthusiastic demeanor and a strong worth ethic. Skilled at prioritizing daily tasks and following through to achieve sales goals. Recognized for exemplary customer service skills and building successful teams.
Overview
27
27
years of professional experience
Work History
Assistant Store Director
Tom Thumb Food Stores
Lewisville, TX
06.2021 - Current
- Complete daily walk-throughs and manage a team consisting of 12 department managers and 90 associates.
- Delegate to correct issues impacting store appearance and work with associates setting priorities and goals.
- Oversee storewide merchandising benchmarks to maintain operational excellence.
- Handle scheduling for store shifts to achieve adequate department coverage.
- Coordinate and maintain storewide merchandising of endcaps and displays.
- Manage inventory tracking and physical inventory counts to ensure results are below 2.5% shrink.
- Develop weekly sales and labor forecast and track daily sales and labor to ensure we achieve revenue and labor objectives。
- Handle complaints from customers by empathetically listening, recording details and offering solutions.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Work with vendor to control backstock and walked all TAB orders. Coordinated delivery with display setup needs.
General Merchandise Manager
Tom Thumb Food Stores
Euless, Texas
03.2018 - 06.2021
- Collaborated with cross-functional teams to execute monthly sale planners.
- Prepared weekly schedules to verify proper floor coverage within labor budget.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Recruited, hired and trained new associates on store policies and frontend customer service.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Service Operations Manager
Tom Thumb Food Stores
Irving, TX
02.2016 - 03.2018
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Monitored employee performance through key metrics analysis.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Indirect Account Manager
Verizon Wireless
Southlake, TX
09.1996 - 12.2007
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
Education
Basic Studies - Sales And Marketing Education
Northlake College
Irving, TXSkills
- Customer relations
- Schedule management
- Profit and loss accountability
- Coaching and Mentoring
- Reliable & Trustworthy
- Inventory Management
- Marketing and Promotions
- Sales Forecasting
- Relationship Building
Timeline
Assistant Store Director
Tom Thumb Food Stores
06.2021 - Current
General Merchandise Manager
Tom Thumb Food Stores
03.2018 - 06.2021
Service Operations Manager
Tom Thumb Food Stores
02.2016 - 03.2018
Indirect Account Manager
Verizon Wireless
09.1996 - 12.2007
Basic Studies - Sales And Marketing Education
Northlake College
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