Athena Taschereau
Las Vegas,NV
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Elevance Heath
Las Vegas, Nevada
06.2024 - 03.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Collected, posted and managed patient account payments.
- Answered customer questions to maintain high satisfaction levels.
- Reviewed medical documentation submitted by providers in order to determine whether services were medically necessary or appropriate for reimbursement under the program guidelines.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Input statement information, reconciled accounts and resolved discrepancies.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Participated in monthly team meetings with colleagues from other departments in order to discuss ongoing projects involving Medicaid services.
- Monitored changes in state policies and regulations concerning Medicaid programs and adjusted procedures accordingly.
- Maintained an up-to-date understanding of federal and state laws governing Medicaid services.
Security Officer
Mcon Inc
Las Vegas, NV
01.2024 - 05.2024
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided escorts for visitors as needed throughout the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Monitored premises and recorded activity in daily officer reports.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to alarms and conducted investigations as required.
- Completed incident reports to record security or loss prevention incidents.
- Enforced access control measures in accordance with established procedures.
- Identified suspicious activity to determine appropriate response.
- Guarded restricted areas to prevent unauthorized entry.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained high levels of alertness throughout shifts.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Phone Representative
Girls Next Door
Las Vegas, NV
12.2021 - 11.2023
- Ensured that all customer requests were handled efficiently in accordance with company policies.
- Maintained strong call control and quickly worked through scripts to address problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Identified opportunities to upsell products or services when appropriate.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Pharmacy Technician
Walgreens
Las Vegas, NV
04.2021 - 11.2021
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Efficiently responded to voicemails from healthcare providers and customers.
- Handled over 700 daily prescription fills.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Executed opening and closing duties.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Reviewed and monitored patient medication files and lab data in hospital setting.
- Dispensed medications to patients in accordance with pharmacist orders.
- Entered patient and medication information into Conexus to generate prescription labels.
- Managed medication stocks, conducted counts, labeled products and maintained controls.
Customer Service Cashier
Walmart
Las Vegas, NV
01.2020 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Improved customer service wait times to mitigate complaints.
- Organized client contracts, records and reports to strengthen traceability.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Explained benefits, features and recommendations to maximize client retention.
- Greeted customers and responded to informational requests.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Recommended, selected, located and obtained products to meet customer needs.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Maintained cleanliness and presentation of stock room and production floor.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned items in accordance with store policy.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise.
- Resolved issues with cash registers, card scanners and printers.
- Scanned items and checked pricing on cash register for accuracy.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Placed merchandise in bags or boxes and gave packages to customers.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Redeemed promotional coupons and food stamps and figured discounts.
Electronics Sales Associate
Walmart
Las Vegas, NV
06.2019 - 01.2020
- Processed payments and maintained accurate drawers to meet financial targets.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Educated customers on various product offerings, including electronic products, enabling better buying decisions.
- Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Communicated with customers about electronic offerings, including policies, restrictions and refund policies.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
Money Center Associate
Walmart
Las Vegas, NV
12.2018 - 06.2019
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Greeted customers promptly and responded to questions.
- Resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
- Processed customer transactions and applied appropriate fees.
- Answered customer questions about money services.
- Completed daily reports on services given.
- Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Reviewed financial totals, verified store-to-store transfers and checked price updates.
Pharmacy Technician
Walmart
Las Vegas, NV
03.2013 - 12.2018
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified prescriptions and drug labels, documents and packages.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Interpreted and processed medication orders under supervision of pharmacist.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Prepared prescription transfers to other pharmacies.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Entered patient and medication information into Conexus to generate prescription labels.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Reviewed and monitored patient medication files and lab data in hospital setting.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Dispensed medications to patients in accordance with pharmacist orders.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Managed medication stocks, conducted counts, labeled products and maintained controls.
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
- Efficiently responded to voicemails from healthcare providers and customers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Handled over 600 daily prescription fills.
Cashier
Walmart
Las Vegas, NV
03.2013 - 12.2013
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Recommended complementary and discounted items to customers to increase sales.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Reported pricing discrepancies to supervisor.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
Education
High School Diploma -
Odyssey Charter High School
Las Vegas, NV06.2012
Skills
- Insurance Billing
- Troubleshooting Malfunctioning Equipment
- Prioritization and Organization
- Customer Service
- Cleaning and Sanitizing
- Recordkeeping and Documentation
- Problem-Solving Skills
- Verifying Orders
- Answering and Routing Calls
- Workflow Optimization
- Detail-Oriented
- Insurance Verification
- Data Entry
- Patient Profile Setup
Timeline
Customer Service Representative
Elevance Heath
06.2024 - 03.2025
Security Officer
Mcon Inc
01.2024 - 05.2024
Phone Representative
Girls Next Door
12.2021 - 11.2023
Pharmacy Technician
Walgreens
04.2021 - 11.2021
Customer Service Cashier
Walmart
01.2020 - 11.2020
Electronics Sales Associate
Walmart
06.2019 - 01.2020
Money Center Associate
Walmart
12.2018 - 06.2019
Pharmacy Technician
Walmart
03.2013 - 12.2018
Cashier
Walmart
03.2013 - 12.2013
High School Diploma -
Odyssey Charter High School