Athena Walker
Long Beach,CA
Summary
Friendly and reliable team player skilled at problem resolution and time management. Comfortable working in a fast-paced environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
12
12
years of professional experience
Work History
Food & Beverage Working Lead
Disneyland Resort
02.2018 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members on company policies and procedures.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Monitored dining room inventory and replenished it as necessary.
- Processed payments for orders and provided customers with change.
- Assessed incoming and outgoing revenue and adjusted labor accordingly to ensure that revenue was high
- Managed staff breaks and lunch schedules to ensure compliance with state laws
Professional Nanny
Baughn Family
07.2015 - 11.2015
- Built positive and nurturing environments to support children's social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and positive feedback.
- Supported children in play activities, meals, snacks, hygiene, and socialization.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Taught children everyday skills and language.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Custodian
Disneyland Resort
07.2015 - 11.2015
- Kept building spaces and premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings.
- Handled spills, accidents, and other cleaning emergencies to maintain cleanliness standards throughout assigned shifts.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Spa Concierge
Burke Williams Spa
10.2011 - 09.2012
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
Education
Associates
Cerritos College
Cerritos, CA2022
Long Beach City College
Long Beach, CA2020
Skills
- Provide exceptional administrative and operational support
- Exceptional leadership skills
- Excellent communication skills
- Active listener
- Critical thinker and problem solver
- Excellent Customer Service Skills
- Able to adapt quickly to changing environment
Timeline
Food & Beverage Working Lead
Disneyland Resort
02.2018 - Current
Professional Nanny
Baughn Family
07.2015 - 11.2015
Custodian
Disneyland Resort
07.2015 - 11.2015
Spa Concierge
Burke Williams Spa
10.2011 - 09.2012
Associates
Cerritos College
Long Beach City College