Matthew Studer

• Supervise Cast Members in daily operation of multiple dining outlets across Disney California Adventure

• Oversee inventory & restocking for all dining locations, including maintenance of electronic drink carts

• Train cast members on operational procedures and beverage service across area, focusing on guest engagement and interaction

• Assist with planning and execution of park special events and provide information on seasonal merchandise/ dining options across the Disneyland Resort

• Assisted with layout and menu design of five new revenue-generating outlets

• Redesigned training plans for six outlets & developed Food and Beverage New Hire Orientation Program

• Trained over 35 supervisors across the food and beverage division

• Planned and executed large-scale banquet events for high-profile clientele, including Capital One, Microsoft, Liberty Mutual and Steelwave Operations Supervisor

• Oversaw all room groups and room blocks, acting as liaison between Sales and Operations team

• Oversaw Bistro reopening during COVID-19 Pandemic and responsible for all Bistro operations and re-training

• Responsible for all ordering and inventory for Bistro and meeting spaces, achieved savings of 23% in costs and waste from implementation of new inventory system

• Created Bonvoy Recognition offering which drove guest retention and raised Elite Appreciation score by 14% over next three months Operations Cast Member

• Responsible for processing of annual pass contracts and ticket sales for Disneyland Park and Disney California Adventure

• Recognized as Employee of the Month multiple months during Disney College Program and as regular cast-member

• Trained between 40 and 50 cast members on ride and park operations, including guest resolution and recovery strategy

• Assisted with multiple resort-wide Media Preview Events, handling guest check-in, and providing media information, including Star Wars Galaxy's Edge Grand Opening and new Magic Happens Parade