Athena White
Chicago,IL
Summary
Achieves continuous improvement by identifying and implementing best practices in administrative support and tenant relations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 20 years of administrative and customer service experience. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Familiar with compliance and documentation requirements.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
South Bend Housing Authority
01.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, created work orders for repairmen, and other support services.
- Answered 25-40 incoming calls daily
Interventional Radiology Scheduler
UC Ingalls Memorial Hospital
12.2019 - 10.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination of over 40 incoming calls, emails and faxes per day, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
Education
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
South Bend, IN12.2015
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Conflict resolution
- Organizational skills
- Time Management
- Data Entry
- Verbal and written communication
- Scheduling
- File Management
- Office Administration
- Calendar Management
Timeline
Assistant Property Manager
South Bend Housing Authority
01.2024 - Current
Interventional Radiology Scheduler
UC Ingalls Memorial Hospital
12.2019 - 10.2023
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Similar Profiles
Donta HoganDonta Hogan
Maintenance Technician at Housing Authority Of South BendMaintenance Technician at Housing Authority Of South Bend
Chantel AutreyChantel Autrey
Assistant Property Manager at Housing Authority of South BendAssistant Property Manager at Housing Authority of South Bend
Dylan DavisDylan Davis
Occupancy Specialist at South Mississippi Housing Authority No VIIIOccupancy Specialist at South Mississippi Housing Authority No VIII
Alex WaymanAlex Wayman
Revenue Enablement Lead at Culture AmpRevenue Enablement Lead at Culture Amp
Shanika WilliamsShanika Williams
Recovery Resolution Analyst at Insight GlobalRecovery Resolution Analyst at Insight Global