Athige Manura Jayanga Silva
Gainesville,FL
Summary
Dynamic General Manager with extensive experience at Vero Market Investment LLC, excelling in customer service and team training. Proven ability to enhance operational efficiency and drive sales through effective inventory management and bilingual communication. Recognized for delivering exceptional results in high-pressure environments while maintaining meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
General Manager /Bilingual Customer Service Representative
Vero Market Investment LLC
Vero Beach, FL
01.2020 - 01.2025
- Oversaw retail operations, including cashiering, staffing, and customer service management.
- Handled high-volume transactions with accuracy and efficiency.
- Trained and supervised staff on POS systems and store protocols.
- Managed inventory and vendor coordination while resolving customer issues.
- Prepared detailed reports for senior leadership on key performance metrics.
General Manager / Customer Service / Cashier
Shell Gas Station
Fort Pierce, FL
01.2017 - 01.2020
- Executed cashiering duties and reconciled daily financial reports accurately.
- Supervised store operations, ensuring adherence to safety policies.
- Established rapport with customers while training team members on service excellence.
- Monitored inventory levels, driving sales through effective upselling techniques.
General Manager / Customer Service / Cashier
Quofta Management LLC
Vero Beach, FL
01.2015 - 01.2017
- Oversaw daily operations encompassing cashier shifts and customer transactions.
- Processed payments with accuracy while delivering outstanding customer service.
- Streamlined employee schedules and procedures to enhance store workflow.
- Provided training for staff on cashier protocols and inventory management.
Education
Diploma - Information Technology
Sri Lanka Institute of Information Technology (SLIIT)
Sri Lanka01.2014
GCE Advanced Level - Accounting and Business Studies
St. Anthony's College
Sri Lanka01.2010
Skills
- Cashiering and POS systems
- Customer service and complaint resolution
- Team supervision and training
- Inventory management and budgeting
- Microsoft Office proficiency
- Attention to detail and time management
- Bilingual communication: English and Sinhala
Affiliations
Love handcrafts, leather works and handcraft furniture
References
References available upon request.
Timeline
General Manager /Bilingual Customer Service Representative
Vero Market Investment LLC
01.2020 - 01.2025
General Manager / Customer Service / Cashier
Shell Gas Station
01.2017 - 01.2020
General Manager / Customer Service / Cashier
Quofta Management LLC
01.2015 - 01.2017
Diploma - Information Technology
Sri Lanka Institute of Information Technology (SLIIT)
GCE Advanced Level - Accounting and Business Studies
St. Anthony's College
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