Nidia Herrera
Yonkers
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Cashier/Bilingual Customer Service Representative
Yonkers Honda
Yonkers
04.2024 - Current
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Reconciled credit card payments with the bank statements on a monthly basis.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Assisted other departments when needed by providing additional support during busy periods.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Secretary
Bp Harvest International Llc
Bronx
07.2022 - 03.2024
- Provided assistance with onboarding new employees by preparing orientation materials.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Coordinated meeting logistics such as room reservations and catering services.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Provided administrative support to the Office Manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Organized and maintained filing systems for important documents.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Head Cashier
Pioneer Supermarket
Manhattan
02.2019 - 06.2022
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Reconciled credit card payments with the bank statements on a monthly basis.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Education
High school diploma -
Dewitt Clinton High School
Bronx, NY09.2019
Skills
- Customer Service
- Cashiering
- Cash Handling
- Merchandising
- POS
- Upselling
- Retail Sales
- Assistant Manager Experience
- Administrative Experience
- Inventory management
- Payment processing
- Customer service
- Team leadership
- Staff scheduling
- Data entry
- Bank deposits and reconciliation
- Store opening/closing procedures
- Training and coaching
- Microsoft powerpoint, excel, and Word
- SQL and Excel expertise
Certification
Driver's License, 05/01/23, 08/01/25
Languages
- Spanish, Fluent
- English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Head Cashier/Bilingual Customer Service Representative
Yonkers Honda
04.2024 - Current
Secretary
Bp Harvest International Llc
07.2022 - 03.2024
Head Cashier
Pioneer Supermarket
02.2019 - 06.2022
High school diploma -
Dewitt Clinton High School