Athira Subhajakumari
Summary
Dependable and self-motivated professional with management, leadership and excellent troubleshooting skills. Well-qualified Biologist knowledgeable about ecology, genetics, microbiology, cellular, developmental, environmental, or molecular biology. Successful developing and conducting field and laboratory tests to investigate diverse topics. Over 3 years of field and classroom experience. Undergraduate student with a passion for providing care seeking the nursing program with exceptionally skilled in communication, teamwork, and clinical assistance. Detail-Oriented with Proven ability to operate in teams ensuring the personal safety of others.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sam's Club
Beaumont, TX
01.2023 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
SSD Employee
Amazon
San Antonio, TX
10.2022 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Cashier
Mamma Margie's
San Antonio, TX
09.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Online Personal Shopper
Walmart
01.2020 - 09.2021
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Medical Scribe
Provider's Choice Medical Services
San Antonio, TX
01.2018 - 01.2020
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.
- Assisted in the optimization of workflow within the medical facility through prompt and precise medical transcription services.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Transcribed sensitive documents with complete confidentiality.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
ASSISTANT MANAGER
7-eleven Convenience Store
San Antonio, TX
06.2015 - 12.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
Education
Bachelor of Science - Biology
The University of Texas At San Antonio
San Antonio, TXSkills
- Paperwork Processing
- Call Management
- Complaint Resolution
- Product Knowledge
- Product Sales
- Store Maintenance
- Sales Closing
- Active Listening
- Complaint Handling
- Money Handling Abilities
- Customer Service
- Microsoft PowerPoint
- Critical Thinking
- Documentation
- Research
STRENGTHS
- Leadership
- Problem solving
- Attention to Detail
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
Customer Service Representative
Sam's Club
01.2023 - 06.2023
SSD Employee
Amazon
10.2022 - 12.2022
Cashier
Mamma Margie's
09.2021 - 05.2022
Online Personal Shopper
Walmart
01.2020 - 09.2021
Medical Scribe
Provider's Choice Medical Services
01.2018 - 01.2020
ASSISTANT MANAGER
7-eleven Convenience Store
06.2015 - 12.2017
Bachelor of Science - Biology
The University of Texas At San Antonio