ATIANA BARBIERI
COLFAX,California
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Century Commercial Service
09.2023 - Current
- Promoted to CSR after one month of being an administrative assistant
- Actively listens to customers, handles concerns quickly and escalates major issues to supervisor.
- Update account information to maintain customer records.
- Trainer of new personnel regarding company operations, policies and services.
- Developing strong relationships with clients through consistent communication and responsiveness to their concerns.
- Knowledge of Electrical, HVAC, Lighting, Plumbing, and Mechanical Services
HOA Manager
EBMC
07.2023 - 09.2024
- Successfully enhanced communication and resolved disputes among homeowners by mediating conflicts and finding mutually beneficial solutions.
- Streamlined administrative processes, implementing efficient systems for tracking work orders, invoices, and homeowner requests.
- Ensured compliance with local laws and regulations by staying up-to-date on changes affecting the HOA industry.
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
Front Desk Administrative Assistant
EBMC
02.2023 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Enhanced employee performance by designing and implementing comprehensive new hire training programs.
Customer Service Associate and Key Holder
Bare Bones Work Wear
08.2021 - 02.2023
- Was a key holder at several locations
- Trainer for new hires
- Admin tasks including professionally answering incoming calls, responding to emails, scanning/faxing documents, inventory updates, creating invoices
- Getting the correct uniform items for Key account employees such as Recology, Cal Fire, SMUD, City of Auburn Departments, and many other local companies from Grass Valley to Sacramento California
- Ringing up sales and creating orders
- Cash deposits and Bank exchanges
- Collaborating with fellow team members to keep the sales floor clean and organized at all times.
Dental Assistant, Front Desk Receptionist, Sterilization Technician
Alta Vista Dental
04.2023 - 08.2023
- Cleaned and sanitized dental tools, straightened treatment rooms, and restocked supplies to ensure readiness for the next patient and uphold health standards.
- Maintained a sterile work environment to prevent infections and cross-contamination, focusing on cleanliness of trays, instruments, and surfaces.
- Provided chairside assistance during exams, documented patient dental health information, and managed dental supply inventory, while also scheduling appointments for new and existing customers.
Education
Criminal Justice
Lake Tahoe Community College
Lake Tahoe2026
Maidu High School
2016
Skills
- Strong work ethic
- Reliable
- Flexible
- Easily develops good relationships with clients and coworkers
- Excellent communication skills
- Problem-solving abilities
Timeline
Customer Service Representative
Century Commercial Service
09.2023 - Current
HOA Manager
EBMC
07.2023 - 09.2024
Dental Assistant, Front Desk Receptionist, Sterilization Technician
Alta Vista Dental
04.2023 - 08.2023
Front Desk Administrative Assistant
EBMC
02.2023 - 07.2023
Customer Service Associate and Key Holder
Bare Bones Work Wear
08.2021 - 02.2023
Criminal Justice
Lake Tahoe Community College
Maidu High School