Atiana Rector
Marion,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Bear Creek Marina. Expert in cash handling and guest engagement, consistently enhancing customer satisfaction through personalized service. Proven ability to thrive in high-volume environments while fostering team collaboration and maintaining cleanliness standards for an enjoyable dining experience.
Overview
1
1
year of professional experience
Work History
Server
Bear Creek Marina
Nebo, NC
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma - Cosmetology
Mcdowell Technical Community College
Marion, NCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Team collaboration
- Sales expertise
- Sales techniques
- Suggestive selling
- Task prioritization
Timeline
Server
Bear Creek Marina
04.2024 - Current
High School Diploma - Cosmetology
Mcdowell Technical Community College