Atiba Cooper
St Louis,MO
Summary
Dependable and engaging receptionist with 10+ years of customer service in a diverse work setting. Expertise in first contact service, scheduling, while prioritizing daily tasks. While providing clear communication with customers and staff I strive to meet all company goals.
Overview
12
12
years of professional experience
Work History
Sales Associate
Kirkland's Home
Edwardsville, Illinois
03.2024 - Current
- Maintained product displays and upheld visual merchandising standards to enhance customer engagement.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with sales team to meet and exceed group targets.
- Created promotional strategies that successfully increased sales volume.
Stay at Home Parent
Home Daycare
Saint Louis, MO
04.2020 - Current
- Developed engaging daily activities for children in home daycare setting.
- Organized educational materials to support early childhood learning and development.
- Monitored children's behavior and provided guidance on social interactions.
- Communicated schedule changes effectively throughout the home.
Customer Service Representative
State Farm
Saint Louis, MO
08.2017 - 03.2020
- Assisted customers in connecting to appropriate processing departments to resolve inquiries efficiently.
- Provided support to local and out of state agents processing car loans.
- Answered inquiries and troubleshot technical application issues to enhance customer experience.
- Maintained product knowledge while communicating effectively and managing high volume calls.
Front Desk Agent
Hyatt Regency
Saint Louis, MO
11.2017 - 09.2019
- Maintained desecration regarding customer data.
● Handled high volume calls while maintaining in person contact.
● Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making
office
Receptionist
Riverglen Dental
Columbus, Ohio
03.2014 - 10.2017
- Maintained desecration regarding customer data.
● Handled high volume calls while maintaining in person contact.
● Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making
office - Managed patient scheduling and appointment confirmations effectively.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained organized patient records and updated information accurately.
Education
Bachelor of Science -
Central State University
Wilberforce, OH05-2013
Skills
- Point-of-sale systems
- Customer relationship management
- Promotional strategies
- Team collaboration
- Problem solving
- Dependability
- Positive and professional
Timeline
Sales Associate
Kirkland's Home
03.2024 - Current
Stay at Home Parent
Home Daycare
04.2020 - Current
Front Desk Agent
Hyatt Regency
11.2017 - 09.2019
Customer Service Representative
State Farm
08.2017 - 03.2020
Receptionist
Riverglen Dental
03.2014 - 10.2017
Bachelor of Science -
Central State University