Atika Patel
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Passenger Service Supervisor
Alliance Ground International
04.2024 - Current
- Company Overview: formerly Total Airport Services
- Interviewed entry-level customer service employees
- Trained new employees in the company's customer service policies, procedures, and best practices
- Organizes and oversees the schedules and work of assigned staff
- Conducts performance evaluations that are timely and constructive
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
UIC- AHS- Physical Therapy- Faculty Practice
UIC Practicum Site- Uic Physical Therapy
01.2023 - 05.2023
- Recruit people to take part using social media advertisements
- Create Qualtrics Survey
- Collect data to analyze from surveys
- Create data Analysis Report
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Gained proficiency in statistical software packages, improving data analysis capabilities.
- Utilized statistical methods to identify significant relationships between variables, driving strategic initiatives within the organization.
- Improved patient care quality by analyzing healthcare data and identifying trends.
- Identified areas for improvement in healthcare policies, proposing evidence-based recommendations to senior leadership.
- Studied and researched various medical terms as well as software and coding systems.
Supervisor and team leader
WorldWide Flight Services
06.2018 - 04.2024
- Company Overview: Chicago
- Providing assistance and customer service to passengers
- Alongside of post departure and pre-arrival data entry using excel
- Responsible for meeting the needs of airline customers by ensuring high quality customer service at each interaction
- Resolve dilemmas of customers from various backgrounds, while demonstrating the ability to remain tactful and courteous in stressful situations and maintaining a friendly, well-groomed appearance
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Habitat For Humanity
01.2015 - 01.2020
- Maintaining a clean environment
- Categorized inventory
Translator
Community Consolidated School District #46
01.2020 - 01.2021
- Translator from English to Gujarati and vice versa for student teacher conferences
Education
Bachelor of Science - Health Information Management
University of Illinois At Chicago
Chicago, IL05.2023
Associate in Art -
Wilbur Wright College
12.2020
highschool diploma -
CICS Northtown academy
06.2018
Skills
- Team management
- Detail Oriented
- Strong interpersonal and communication skills
- Leadership
- Attention to Detail
- Cultural sensitivity
- Data Entry
- Knowledge of professional billing of CPT and ICD coding systems
- Knowledge of Medical Terminology
- Ability to input, retrieve and analyze data using Excel
- MS Word
- Access
- PowerPoint
- Excel
- Knowledge of SQL
- Tableau
- Internet Research Skills
- Good organizational skills
- Strong leadership skills
- Medical Knowledge
- Patient Safety
- Research and analysis
- Ethical Practice
- Compassionate Care
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Clinical Documentation
- Quality Improvement
- Medical Coding
Volunteer Experience
- Habitat For Humanity, Chicago, IL, 01/01/15, 12/31/20, Maintained a clean environment, Categorized inventory
- Community Consolidated School District #46, 01/01/20, 12/31/21, Translator from English to Gujarati and vice versa for student teacher conferences
Languages
Gujarati
Native or Bilingual
Timeline
Passenger Service Supervisor
Alliance Ground International
04.2024 - Current
UIC- AHS- Physical Therapy- Faculty Practice
UIC Practicum Site- Uic Physical Therapy
01.2023 - 05.2023
Translator
Community Consolidated School District #46
01.2020 - 01.2021
Supervisor and team leader
WorldWide Flight Services
06.2018 - 04.2024
Habitat For Humanity
01.2015 - 01.2020
Associate in Art -
Wilbur Wright College
highschool diploma -
CICS Northtown academy
Bachelor of Science - Health Information Management
University of Illinois At Chicago