Atina Johnson
Queens
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National Grid USA
Brooklyn
08.2008 - Current
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Assisted on the Supervisor hotline when they were short staffed.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Teachers Aid
Friends Of Crown Heights Day Care Centers
Brooklyn
06.2003 - 10.2008
- Graded assignments and tests and documented results into filing systems.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Supervised children and participated with children in activities.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
Education
Associate of Arts - Hospitality
Sullivan County Community College
Loch Sheldrake, NY05.2005
High School Diploma -
Edward R. Murrow
Brooklyn06.2003
Skills
- Microsoft word
- Microsoft excel
- Multitasking and Prioritization
- Understanding Customer Needs
- Customer Service
- De-escalation Techniques
- Outlook
Certification
- Customer Service Representative Certificate
Summary
To obtain a challenging and rewarding position within a growing organization that will utilize my skills, experience and education as offer growth opportunity.
Timeline
Customer Service Representative
National Grid USA
08.2008 - Current
Teachers Aid
Friends Of Crown Heights Day Care Centers
06.2003 - 10.2008
Associate of Arts - Hospitality
Sullivan County Community College
High School Diploma -
Edward R. Murrow
Similar Profiles
Todd TitchenTodd Titchen
Substation Operations and Maintenance at National Grid USASubstation Operations and Maintenance at National Grid USA
Jon HillJon Hill
Senior Relay Technician at National Grid Usa Service CompanySenior Relay Technician at National Grid Usa Service Company
Roy SchultzRoy Schultz
Maps & Records NY Senior Designer at National Grid USAMaps & Records NY Senior Designer at National Grid USA
Conor ByrneConor Byrne
DER Specialist at National Grid Usa Service CompanyDER Specialist at National Grid Usa Service Company
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile