Improved Interdepartmental communication which generates 40% more effectiveness
Outsourcing technical support for 25% more efficient outcomes
Responsibilities:
• Human resource management
• Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues
• Scheduling and coordinating meetings within the department
• High level management and Ad hoc reporting
• Implementing problem solving skills to maintain focus
• Consistently met organizational and departmental objectives, within budget, and time constraints.
Medical Claims Examiner
Kaiser Permanente
Silver Spring, MD
11.2007 - 09.2017
Achieved error-free claims adjudication for at least 2 quarters in 4 years
Created a word document that reduced work time by 40%
Working knowledge of Federal HMO health policy, OPM/FEHB, MD & VA HMO health policies, Medicare, and MD COBRA Laws & Regulations
Ensured adherence to HIPAA policy
Analized members claims for benefits under the ACA health policy
Analized and adjudicated Professional and specialty claims like Durable Medical Equipment, Physical Therapy, Physiotherapy, Abortion, Vision & case rate claims
Ensured provider contracts and members’ eligibility status are current
Analized members’ health policy
Adjudicated medical claims via TAPESTRY, DIAMOND, KMATE, HEALTHCONNECT, MACESS, and DSPBN systems
Coordinated benefits according to Medicare and other coordination of benefits (COB) guidelines and policies
Responded to claims issues reviewed by the Medical Director
Maintained great working relationship with membership administration, referral, data management departments to ensure accuracy
Responded to audit inquiries
Analized members eligibility and providers contracts to determine contract status.