Maria Ramos

(Promoted from Warehouse Team Member to Team Lead.)

• Served as a key point of contact, supporting time-sensitive healthcare logistics, coordinating returns, replacements, and equipment preparation in a regulated medical environment.
• Verified and documented customer claims by testing returned medical devices, and coordinating appropriate resolutions, ensuring continuity of care and service accuracy.
• Prepared and shipped medical equipment using domestic carriers (UPS, FedEx, USPS), maintaining accurate documentation, tracking, and timelines.
• Maintained HIPAA-compliant records in NetSuite and collaborated with customer service, patients, and operations teams to resolve issues efficiently, and support member satisfaction.

• Managed customer communication and order fulfillment in a fast-paced, service-driven environment, ensuring timely resolution of issues, and high customer satisfaction.
• Coordinated domestic and international shipments, maintaining accurate documentation, tracking, and delivery timelines.
• Resolved customer concerns with professionalism and empathy, tailoring solutions to individual needs, and maintaining trust during escalated situations.
• Maintained detailed records related to orders, returns, and financial reporting, demonstrating strong attention to detail and accountability.

• Supported pharmacists in a high-volume healthcare setting while safeguarding confidential patient information in full compliance with HIPAA regulations.
• Maintained accurate inventory records and documentation to support continuity of patient care and timely medication availability.
• Collected, verified, and summarized patient and prescription data for reporting and record keeping purposes.
• Communicated clearly and compassionately with patients, providing guidance, reassurance, and professional support.