Stacy Ferguson
Vader,WA
Summary
Dynamic leader with proven expertise in team leadership and quality assurance, honed over years at Community House on Broadway. Excelled in client retention strategies and HIPAA compliance, showcasing a blend of hard and soft skills. Achieved significant milestones in case management and collaborative leadership, ensuring high standards of customer service and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Service Specialist Lead
Community House on Broadway
07.2021 - Current
- Supervising multiple team members at 2 locations.
- Maximize performance by monitoring daily activities and mentoring team members.
- Accomplish multiple tasks within established timeframes.
- Cross-train existing employees to maximize team agility and performance.
- Manage and motivate employees to be productive and engage in work.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Maintain schedules and monitor performance.
- Establish performance goals for employees and provide feedback in order to reach milestones.
- Maintaining and updating data into 8 spreadsheets for state compliance
- Checking medical insurance for eligibility though Provider One and Availity.
- Interviewing and hiring
- Train new hires.
- Managing 5 Caseloads.
- Manage group supervision meeting consisting of 4 teams
- Resolve conflicts, actively listening to concern and finding appropriate middle ground.
- Collaborate with HCA and FCS to ensure state compliance.
- Assist in developing programs within Avatar.
- Report stats weekly to Director, and monthly to CEO.
- Create and maintain 150 client files.
- Assist in auditing files necessary for state compliance such as billing, quality assurance, and HIPPA mandates for multiple locations.
- Ensure policies and procedures are followed.
- Maintain relationships and communication with care providers to ensure coordination of care for clients.
- Managing approximately 60 emails, and 30 incoming calls per day.
Front Desk Medical Receptionist
Redwoods Rural Health Center
02.2020 - 11.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Followed Covid regulations while checking in patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed Medication room, and distributed filled prescriptions to patients.
Paraprofessional
Bridgeville School
06.2019 - 06.2020
- Reported on student progress, behavior, and social skills to parents.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Helped teachers manage bus loading and unloading.
- Graded and provided feedback on assignments.
- Enforced rules and instructions to maintain discipline.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Monitored students in computer lab to enforce proper use of resources.
- Cleaned, organized and restocked classrooms for upcoming classes.
- 1:1 aide for special needs children
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student classroom and outdoors activities to promote student safety.
- Interacted physically and verbally with students throughout each day.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Observed students' performance and recorded relevant data to assess progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
Education
No Degree - General Studies
Collage of The Redwoods
Eureka, CA06.
Certified Nursing Assistant - CNA
Evergreen
Centralia, WA10-1998
Skills
- Patient identity verification
- Customer Service
- Appointment Scheduling
- Quality Assurance
- Multitasking and Organization
- Problem-Solving
- HIPAA Compliance
- Insurance Verification
- Team Leadership
- Phone and Email Etiquette
- Data Entry
- Three years Case Management experience
- Two years Collaborative Leadership
- PC proficient: Microsoft Office and Google Sheets
- Experience upholding laws, policies, and regulations
- Fluent in checking insurance eligibility through Provider One and Availity
Certification
Certified Lead Fidelity Reviewer for PSH through the HCA
Golden Thread of Documentation in FCS SUpport Services
Practice FCS Supervisor
Crisis Management Training
IPS Fidelity Reviewer Training
Trauma Informed care
Certified First Responder
CPR Certified
Blood Bourn Pathogens Training
Timeline
Support Service Specialist Lead
Community House on Broadway
07.2021 - Current
Front Desk Medical Receptionist
Redwoods Rural Health Center
02.2020 - 11.2020
Paraprofessional
Bridgeville School
06.2019 - 06.2020
No Degree - General Studies
Collage of The Redwoods
Certified Nursing Assistant - CNA
Evergreen
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