Atiya Groomes
Philadelphia,PA
Summary
Results-driven operations professional specializing in client success and process optimization, generating over $1.5 million in rental revenue through enhanced service delivery. Proven ability to manage high-volume client portfolios and drive revenue growth, supporting over $850k in event revenue while significantly improving client retention and satisfaction. A strategic communicator skilled in fostering stakeholder relationships and implementing effective communication systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Management Operations Manager
Watchmen Property Management
08.2024 - Current
- Managed relationships with 10 investors overseeing 100+ units, enhancing investor satisfaction and retention.
- Served as primary point of contact for owners and tenants, facilitating improved service delivery and responsiveness.
- Streamlined communication systems, boosting operational efficiency and response times.
- Supported management of over $1.53 million in rental revenue through effective strategies.
Client Success & Operations Manager
Swift Expediting
Philadelphia, USA
03.2023 - Current
- Built and scaled a client portfolio of 35+ investors and property owners, generating $100K+ in first-year revenue.
- Guided clients through complex municipal systems, ensuring compliance and timely approvals.
- Improved turnaround times by identifying risks and removing project blockers, enhancing client satisfaction.
- Managed permitting and compliance across 375+ residential and commercial units.
Event Manager (Part-Time)
National Constitution Center
07.2023 - 11.2025
- Surpassed event revenue targets of $850K through strategic planning.
- Managed portfolio of over 75 corporate clients to enhance service delivery.
- Coordinated logistics to ensure seamless execution of client events.
Real Estate Operations & Government Liaison
OCF Realty
05.2015 - 02.2023
- Supported over 250 property owners across 850+ units in navigating development processes, ensuring compliance and timely approvals.
- Assisted multi-million dollar developments with permitting and compliance requirements.
- Managed stakeholder relationships while effectively navigating regulatory frameworks.
- Advanced from administrative assistant to city government liaison, enhancing communication between city officials and stakeholders.
Education
BBA - Economics
Temple University – Fox School of Business
Philadelphia, PA05-2014
Skills
Websites
Certification
- Notary Public, Commonwealth of Pennsylvania
- Licensed Real Estate Agent (Inactive), Pennsylvania
- Occupational Safety and Health Administration (OSHA) Certified (OSHA 10/30)
Timeline
Property Management Operations Manager
Watchmen Property Management
08.2024 - Current
Event Manager (Part-Time)
National Constitution Center
07.2023 - 11.2025
Client Success & Operations Manager
Swift Expediting
03.2023 - Current
Real Estate Operations & Government Liaison
OCF Realty
05.2015 - 02.2023
BBA - Economics
Temple University – Fox School of Business