Seasoned Case Manager Specialist with deep understanding of client needs assessment, service plan development and case management. Strong in building trusting relationships and coordinating across multidisciplinary teams to ensure comprehensive client care. Demonstrated success in crisis intervention, advocacy and linkage to community resources. Known for strong decision-making abilities, problem-solving skills and commitment to improving client outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager Specialist
BestSelf Behavioral Health
Buffalo, New York
11.2020 - Current
Provided referrals to appropriate health care providers or other community resources.
Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Collaborated with other service providers to ensure continuity of care for clients.
Organized group activities to provide socialization opportunities for clients.
Participated in interdisciplinary team meetings to discuss treatment options.
Educated clients about mental health conditions, medications and self-care techniques.
Coordinated transportation services for clients who lacked access to reliable transportation.
Participated in professional development activities related to case management best practices.
Compiled reports on cases and submitted them to supervisors as required.
Maintained accurate case records and documentation according to agency guidelines.
Supervisor Commuity Health Worker
Matt Urban Human Services
Buffalo, NY
07.2016 - 10.2020
Facilitated communication between staff members and clients regarding rules and regulations governing behavior in the facility.
Maintained accurate records of client information, program statistics, financial data, and other related documents according to established protocols.
Developed and implemented policies and procedures for homeless shelter operations.
Negotiated contracts with vendors for supplies, equipment, maintenance services.
Supervised a team of case managers responsible for providing comprehensive case management services to clients.
Monitored inventory levels of food, clothing, toiletries, and medical supplies, ensuring that adequate stock is available at all times.
Assisted in developing fundraising campaigns to support programs offered by the shelter.
Managed the day-to-day operations of the shelter, including staffing, budgeting, and client services.
Education
Bachelor of Arts - Health And Human Services
SUNY At Buffalo
Buffalo, NY
12-2025
Skills
Cultural Competency
Client Advocacy
Discharge Planning
Patient Assessments
Health History Documentation
Chronic Disease Management
Group Therapy
Case Management
Patient support
Needs Assessment
Records Management
Case Planning
Patient Management
Affiliations
I prioritize continuous learning and self-improvement, both in my career and personal life. I actively seek out new challenges at work while also dedicating time to hobbies and activities that enrich my well-being. This balanced approach ensures that I grow holistically, maintaining a healthy equilibrium between my professional ambitions and personal fulfillment.