Atlas Cox
Boone,NC
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
1
1
year of professional experience
Work History
OPD Associate
Walmart
Greenville, NC
06.2023 - 07.2024
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Associate of Arts - Social Work
Pitt Community College Early College
Winterville, NC05-2024
Bachelor of Arts - Social Work
Appalachian State University
Boone, NCSkills
- Customer Service
- Attention to Detail
- Relationship Building
- Time Management
- Decision-Making
- Issue Resolution
- Customer Engagement
- Oral communication
Timeline
OPD Associate
Walmart
06.2023 - 07.2024
Associate of Arts - Social Work
Pitt Community College Early College
Bachelor of Arts - Social Work
Appalachian State University