Attika Vann
Gwynn Oak,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Sci Phoenix
01.2018 - Current
- Instill Discipline and help with inmate rehabilitation
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Interviewed inmates to obtain information and assess needs.
- Observed behavior of residents individually and in groups.
- Prepared reports to document incidents and violations.
- Assisted in intake and release of inmates.
- Conducted routine and emergency head counts.
- Coordinated with other law enforcement personnel to exchange information.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
Customer Service Representative
Direct Financial Solutions
03.2017 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
CCMA - Medical Assisting
Dawn Career Institute
Wilmington, DE02.2016
High School Diploma -
Glasgow High School
Newark, DE06.2014
Skills
- Strategic problem solving
- Patrol
- Microsoft Office
- CPR & AED
- Negotiation
- Security
- Multicultural Diversity
- Reporting Writing
- Public Speaking
Education Highlights
- Medical Assistant Certification, Dawn Career Institute, 01/01/16
- Class Valedictorian, Glasgow High School, 01/01/14
Timeline
Correctional Officer
Sci Phoenix
01.2018 - Current
Customer Service Representative
Direct Financial Solutions
03.2017 - Current
CCMA - Medical Assisting
Dawn Career Institute
High School Diploma -
Glasgow High School
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