Atul Thaker
Mount Arlington,NJ
Summary
Knowledgeable and dynamic Laboratory Corporation of America Manager with experience in specimen handling, accessioning, workflow management, employee scheduling, Histology specimen processing, Cytology and Histology data entry. Familiar with compliance audits for lab and all satellite branches ensuring all branches are standardized with LCA policies. Analyzed and implemented workflow process improvements. Expert in Resolution of client concerns about medical laboratory diagnostic tests and therapeutic information, ordering procedures and testing services. Fully trained and teacher of specimen preparation procedures and pre-analytical procedures; Efficient in reporting results according to protocols mandated by the company protocols and public health regulations. Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Operations Manager
Laboratory Corporation Of America
01.2017 - Current
- Managed specimen handling and accessioning departments with 90 employees reaching company mandated TAT
- Managing specimen workflow and optimized scheduling to reduce OT by 10%
- Optimized Histology specimen processing to achieve 100% on time delivery to lab
- Improved Cytology and Histology data entry by 20% improvement in productivity
- Performed audits for all satellite branches for standardization with LCA policies
- Successfully analyze and implement workflow process improvements for 10% savings
- Raritan STAT Accessioning with 20% improvement in efficiency and TAT
- Expert at resolution of client concerns with high satisfaction rate.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager
Laboratory Corporation Of America
09.2013 - 04.2017
- Operations Manager for acquisition project of major hospital in New York
- Implemented and streamlined workflow process for 20% improvement efficiency
- Managed laboratory operations involving 35 employees and supervisors
- Documented justifications, interviewing and hiring of 35 employees
- Developed and sustained strong customer relationships with excellent people skills
- Wrote and maintained standard operating procedures according to company SOPs
- Conducted departmental meetings to communicate essential lab information
- Managed 5 laboratory satellite locations to optimize logistic delivery of specimens
- Active leader for Call Center: Inbound/Outbound calls and technical support departments
- Solved client concerns and while maintain high quality results and reports
- Monitored and expedited special handling of Jeopardy clients and vital specimens
- Built and maintained L.I.S and H.I.S reference Laboratory test menu.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Supervisor
Laboratory Corporation of America
09.2001 - 09.2013
- Managed accessioning department consisting of 28 employees following general laboratory practices, along with teaching and mentoring team members
- Provided leadership and assist staff with accomplishing departmental goals
- Performed quarterly and yearly performance appraisals for all direct reports
- Optimized scheduling, operator evaluations, coordinated and reviewed direct report work
- Organized workflow, train direct reports, and implement disciplinary actions
- Processed and maintained payroll records and over-time budgets
- Active member in LEAN meetings for workflow process improvements
- Conducted interviews and onboarding of new staff.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
Education
MBA - Technology Management
SUNY Institute of Technology
Utica01.2011
Associate of Science - Computer Applications
St. Xavier’s Institute of Computer Science
Ahmedabad, India01.1993
Bachelor of Science - Physics
Gujarat University
Ahmedabad, India01.1993
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Accomplishments
- Honorable Mention: LEAN Project- Process Improvement July 2008
- Great Supervision Completion Certification 2010
- Laboratorian of The Year Award 2012
- Chairman Award: Mount Sinai Project Manager “Flawless Execution” August 2017
Highlights Skills
- Provided optimal level of patient care services through expert sample accessioning.
- Extensive experience managing diverse operational teams for various complex projects
- Ensure compliance to all state and federal regulations and internal quality audits
- Sound knowledge of CLIA environment to ensure high quality diagnostic testing
- Profound knowledge of productivity software and programs including accessioning protocols
- Performed troubleshooting on all data entry computers and while maintaining quality controls
- Ability to resolve all complex company situations and employee HR situations
- Ability to maintain productivity to reach contract driven turn-around-times and lab deliveries
- Excellent communication skills in both oral and written forms, along with drafting SOPs
- Ability to work on a flexible schedule to lead and direct team from all shifts
- Ability to understand client prospective and satisfactorily rectified patient testing claims
Languages
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Operations Manager
Laboratory Corporation Of America
01.2017 - Current
Operations Manager
Laboratory Corporation Of America
09.2013 - 04.2017
Supervisor
Laboratory Corporation of America
09.2001 - 09.2013
MBA - Technology Management
SUNY Institute of Technology
Associate of Science - Computer Applications
St. Xavier’s Institute of Computer Science
Bachelor of Science - Physics
Gujarat University
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