Atziry Garcia
Irving
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hooky entertainment
Southlake
08.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and recommendations to customers.
- Developed positive relationships with customers through friendly interactions.
- Processed orders and ensured timely delivery of products.
- Collaborated with team members to enhance service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Registered Behavior Technician
Leap for Autism
Duncanville
03.2025 - 10.2025
- Collected and analyzed data on client progress and behavior to inform treatment adjustments.
- Conducted one-on-one therapy sessions to enhance social and communication skills in clients.
- Implemented individualized treatment plans for children with autism spectrum disorders.
- Utilized Applied Behavior Analysis techniques to reinforce positive behaviors.
- Monitored client safety during activities and interventions to ensure a secure therapeutic environment.
Registered Behavior Technician
Action Behavior Centers
Richardson
05.2024 - 03.2025
- Worked directly with children with autism helping them learn and expand their language, communication skills, emotional and academic skills.
- Learned about various behavioral implementation programs and practiced them daily.
- Experienced working with all types of children on the spectrum, including non-verbal, intermediate, and verbal clients.
- Learned about taking and graphing data based on particular learning programs.
Substitute Teacher
Childcare Careers
03.2023 - 05.2024
- Worked at multiple schools and daycares across DFW.
- Employed as a long-term substitute teacher/floater at Childcare Associates.
- Responsible for playtime with the kids, changing and maintaining cleanliness, and assisting with classwork and playground activities.
- Assisted the head teacher with all classroom activities.
- Communicated with parents both in person and online in case of small emergencies and needs.
Assistant Teacher
Childcare Network
02.2021 - 03.2022
- Co-teacher responsible for handling all classroom activities.
- Prepared classroom activities and helped maintain order and cleanliness.
- Developed and implemented daily lesson plans to meet state educational standards.
- Designed and utilized innovative teaching methods to enhance students' learning experience, especially for those with special needs.
- Established positive relationships with students, parents, and staff.
- Collaborated with colleagues to create interdisciplinary projects.
- Implemented and helped clients acquire learning skills. Facilitated individualized learning plans for children with autism, fostering measurable improvements in communication and social interaction skills.
Customer Service
Caliber Collision
10.2020 - 02.2021
- Provided friendly and efficient customer service.
- Answered customer inquiries via phone and email.
- Demonstrated excellent customer service and communication skills.
- Resolved customer complaints and issues.
- Maintained accurate records of customer interactions.
- Utilized computer programs to navigate customer accounts.
Education
Associate of Arts - Deliverance And Inner-healing
Bob Larson Unviserity
Arizona City, AZ05-2025
RBT in ABA -
Behavior University
01-2023
Associates - Communications
Brookhaven College
01-2018
W.T.White Highschool -
01-2014
Associate of Arts - Biblical Studies
Lifestyle Christianity
North Richland Hills, TX04-2026
Skills
- Organizational Skills
- Time Management
- Teamwork
- Detail-oriented
- Multitasking
- Bilingual
- Microsoft Word
- Microsoft Excel
- ABA Therapy
- Customer Service
- Teaching
- Classroom Management
- Data collection
- Customer service
- Stock management
- Script adherence
- Product and service solutions
Certification
- ABT certified
- CPR certified
- RBT certified #24-349048
- CPR and AED certified from American Heart Association
References
- Kelli Simon, kelli.simon@actionbehavior.com
- Domini Fuentes, domini.fuentes@actionbehavior.com
- Mary Lankford, mary.lankford@actionbehavior.com
- Mehmooda Akhtar, mehmooda.akhtar@actionbehavior.com
Personal Information
Title: Registered Behavior Technician
Timeline
Customer Service Representative
Hooky entertainment
08.2025 - Current
Registered Behavior Technician
Leap for Autism
03.2025 - 10.2025
Registered Behavior Technician
Action Behavior Centers
05.2024 - 03.2025
Substitute Teacher
Childcare Careers
03.2023 - 05.2024
Assistant Teacher
Childcare Network
02.2021 - 03.2022
Customer Service
Caliber Collision
10.2020 - 02.2021
Associate of Arts - Deliverance And Inner-healing
Bob Larson Unviserity
RBT in ABA -
Behavior University
Associates - Communications
Brookhaven College
W.T.White Highschool -
Associate of Arts - Biblical Studies
Lifestyle Christianity