Aubree Williams
Columbus,GA
Summary
Dynamic customer service professional with experience at Blue Cross Blue Shield, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and proficient in Microsoft Excel, I excel in high-pressure environments, ensuring satisfactory outcomes for clients and the organization. Committed to delivering exceptional service and support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield
06.2022 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Care Technician
Francis Woods
01.2021 - 06.2022
- Facilitated successful transitions for elderly clients into assisted living facilities or home care options based on individual needs assessment results.
- Provided emotional support to families by addressing concerns and answering questions about the assisted living facility''s services.
- Assisted patients with daily living activities such as bathing, grooming, feeding, ambulation assistance, facilitating comfort and dignity throughout their stay.
Receptionist
Cool Car Auto Air
12.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
Bridge of Columbus
Columbus GaSkills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
Blue Cross Blue Shield
06.2022 - 06.2025
Patient Care Technician
Francis Woods
01.2021 - 06.2022
Receptionist
Cool Car Auto Air
12.2019 - 12.2020
GED -
Bridge of Columbus
Similar Profiles
SONIA OGANDOSONIA OGANDO
Enrollment Specialists at Anthem Blue Cross Blue Cross Blue ShieldEnrollment Specialists at Anthem Blue Cross Blue Cross Blue Shield
Crystal BrownCrystal Brown
Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
Abdo TaressaAbdo Taressa
Customer Service Representative at Florida Blue - Blue Cross Blue Shield Of FloridaCustomer Service Representative at Florida Blue - Blue Cross Blue Shield Of Florida
Christina FredericChristina Frederic
Medicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of FloridaMedicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of Florida
Teakeila GudesTeakeila Gudes
Pharmacy Care Representative at CarelonRx PharmacyPharmacy Care Representative at CarelonRx Pharmacy