Aubrey Bash
Toledo
Summary
Dedicated and adaptable professional with efficient interpersonal skills, a proactive attitude and the ability to learn quickly. Proven skill in establishing positive rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and maintaining customer satisfaction, while contributing to company success.
Overview
14
14
years of professional experience
Work History
Route Coverage Specialist
UniFirst
Northwood, OH
06.2025 - Current
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- management team training for leadership
- participating in both administrative in office as well as being present in routes for maintenance of our clients.
- Training/ coaching
- Route Coverage
- Identify areas where improvement is needed within our employees (10 routes)
Order Selector/ Truck Loader / Label Order Processor
Sofo Foods
Toledo, Ohio
09.2024 - Current
- Order Selecting
- Pallet Building
- Truck Loading
- Processing & Organizing Label Orders
- Some Invoice Training
- Trained & certified on single riders & sit-down lifts
Daycare Worker
Funky-Munky House Playcare & Smartypants Preschool
Maumee, Ohio
02.2024 - 09.2024
- Participated in field trips with the daycare group to provide additional learning opportunities for the kids.
- Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Established good relationships with families through open communication about their child's progress.
- Maintained accurate daily records of attendance and activities completed by each child.
- Responded promptly to any parent inquiries or complaints about the care provided at the facility.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Engaged children in creative play activities such as art projects, music time, story time.
- Developed and enforced positive strategies to encourage good behavior.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Supported children with special needs, adapting activities to meet diverse requirements.
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Perrysburg, Ohio
08.2017 - 11.2023
- Created detailed reports of route activity, including daily calls, sales statistics, and collections.
- Performed regular maintenance checks on vehicles used in route service activities.
- Demonstrated excellent communication skills when interacting with customers both in person and over the phone.
- Provided customers with product knowledge, pricing information, delivery schedules.
- Conducted on-site visits to assess customer needs, build relationships, and identify opportunities for additional sales.
- Organized paperwork associated with each stop made during routes such as invoices, summary reports.
- Developed and maintained relationships with existing customers to ensure customer satisfaction.
- Participated in weekly team meetings to discuss performance metrics and areas of improvement.
- Ensured compliance with all safety regulations while performing route service activities.
- Resolved customer complaints in a timely manner and communicated resolutions back to the customer.
- Utilized effective problem-solving techniques when addressing difficult customer situations.
- Analyzed customer data to identify trends in purchasing behaviors.
- Collaborated with other departments within the company regarding route information or changes.
- Tracked order fulfillment from beginning to end to ensure accuracy and timeliness of deliveries.
- Managed inventory levels of products on assigned routes to ensure adequate stock is available for customers' needs.
- Utilized corporate vehicle to service, deliver and sell products to clients with focus on optimizing customer experience.
- Cross-sold additional products to customers depending upon merchandise needs.
- Planned and organized routes within territory to maximize efficiency and time.
- Maintained positive attitude, integrity, and diplomacy when dealing with customers and other team members.
- Contacted customers prior to delivery to coordinate delivery times when needed.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Issued sales promotion materials to customers to boost sales.
- Collected money, provided change and recorded transactions on receipts.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Informed regular customers of new products or services and price changes.
- Maintained professional in all scenarios during customer interactions.
Assistant/Promotional Manager
Little Caesars/ RB Corporations
Toledo, OH
02.2012 - 08.2017
- Delegated responsibilities to Crew Members.
- Handled cash and filing proper paperwork.
- Quality interpersonal communication skills.
- Positive and professional customer service.
- Made weekly orders of needed products to ensure continued business.
Education
High School Diploma - undefined
Whitmer High School
Toledo, OH06-2012
Skills
- Customer Needs Assessment
- Customer Complaint Resolution
- Sales Quota Achievement
- Product or Service expertise
- Goal-Oriented
- Task Prioritization
- Organizational Skills
- Time Management
- Staff training and motivation
- Order Processing
- Analytical Skills
- Interpersonal Communication skills
- Professionalism
- Relationship Building
- Attention to Detail
- Reliability
- Problem-solving abilities
- Multitasking
Timeline
Route Coverage Specialist
UniFirst
06.2025 - Current
Order Selector/ Truck Loader / Label Order Processor
Sofo Foods
09.2024 - Current
Daycare Worker
Funky-Munky House Playcare & Smartypants Preschool
02.2024 - 09.2024
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
08.2017 - 11.2023
Assistant/Promotional Manager
Little Caesars/ RB Corporations
02.2012 - 08.2017
High School Diploma - undefined
Whitmer High School