Aubrey Belt
Pawnee Rock,KS
Summary
Results-driven professional specializing in operational management and customer relations. Known for effective team leadership and strategic inventory control, consistently achieving improved performance and enhanced service delivery.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Arby's
Great Bend, KS
12.2021 - Current
- Assisted in managing daily operations to ensure smooth service delivery.
- Trained and mentored team members on customer service best practices.
- Implemented inventory control measures to reduce waste and improve efficiency.
- Developed schedules for staff to optimize labor costs and coverage.
- Coordinated training sessions to enhance team performance and product knowledge.
- Fostered a positive work environment to improve employee morale and retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
Jackson Meat
Hutchinson, KS
05.2022 - 10.2024
- Resolved customer inquiries through multiple communication channels, ensuring satisfaction and timely responses.
- Provided product knowledge training to new staff, enhancing team performance and customer experience.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Assistant Manager
Jump Start
Hutchinson, KS
09.2023 - 08.2024
- Executed process enhancements that boosted operational efficiency and minimized errors.
- Tracked inventory levels to facilitate timely restocking of supplies and resources.
- Reviewed customer feedback to pinpoint trends and propose service improvements.
- Supported junior staff in their development by promoting a culture of ongoing learning and professional growth.
- Upheld a clean, safe, and organized store environment to improve customer experiences.
- Increased customer satisfaction by promptly addressing and resolving complaints.
- Guided junior staff members in their career progression by providing assistance and support in their roles.
- Oversaw cash intake and deposit documentation to enhance accuracy and decrease discrepancies.
- Cultivated repeat business through outstanding customer service.
Education
Hutchinson Community College
Hutchinson, KSHigh School Diploma -
Hutchinson High School
Hutchinson, KS05-1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Team motivation
- Staff training and development
Timeline
Assistant Manager
Jump Start
09.2023 - 08.2024
Customer Service Representative
Jackson Meat
05.2022 - 10.2024
Assistant Manager
Arby's
12.2021 - Current
Hutchinson Community College
High School Diploma -
Hutchinson High School