Aubrey Brown
Wetumpka ,AL
Summary
Driven professional with a proven track record in guest relations and exceptional customer service, honed at multiple restaurants. Excelled in complaint resolution and POS operation, enhancing customer satisfaction and operational efficiency. Demonstrates a strong work ethic and safety awareness, contributing to a significant improvement in guest engagement and loyalty. Reliable employee highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated.
Overview
7
7
years of professional experience
Work History
Attendant
Wind Creek Wetumpka
09.2023 - Current
- Responded to customer requests efficiently and with knowledgeable assistance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Supported store operations by maintaining clean and organized store atmosphere.
Server
PF Changs Restaurant
01.2022 - 08.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Tavola Trattoria
02.2021 - 12.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Instructor
Kumon Learning Center
07.2017 - 08.2019
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Communicated student progress to parents and guardians for collaborative approach to educational goals.
Education
Associate in Physical Therapy Assistance -
South University
Montgomery, AL06.2025
Associate of Applied Science -
NorthWest Arkansas Community College
Bentonville, AR06.2023
Skills
- Safety awareness
- Guest Relations
- Strong Work Ethic
- Complaint resolution
- Guest Engagement
- Exceptional customer service
- Point of sale operation
Timeline
Attendant
Wind Creek Wetumpka
09.2023 - Current
Server
PF Changs Restaurant
01.2022 - 08.2023
Server
Tavola Trattoria
02.2021 - 12.2021
Instructor
Kumon Learning Center
07.2017 - 08.2019
Associate in Physical Therapy Assistance -
South University
Associate of Applied Science -
NorthWest Arkansas Community College
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