AUBREY CHAVEZ
Rio Rancho
Summary
Dynamic customer service and administrative support professional with extensive experience in enhancing client relations and effectively resolving conflicts. Demonstrated expertise in record keeping and team collaboration, consistently delivering exceptional service while maintaining high operational standards. Committed to fostering positive environments that align with organizational goals.
Overview
8
8
years of professional experience
Work History
Property Management Assistant
High Resort Park/ Legacy Professional Offices
01.2020 - Current
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
Prestige Beauty Advisor
Ulta Beauty Inc.
Albuquerque
10.2025 - 01.2026
- Advised customers on skincare and makeup products to enhance beauty routines.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Assisted in maintaining store presentation, ensuring products were stocked and organized.
- Collaborated with team members to create an inviting shopping environment for clients.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Receptionist
New Mexico State Capitol
08.2021 - 03.2025
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Responded promptly to callers seeking information while also directing incoming calls to correct offices.
- Multitasked with confidential paperwork that essentially makes the streamline run for the Legislative Session.
- Supported Bill Drafters/ Staff Attorneys with Legislative bills being presented.
- Worked successfully with numerous people at the same time to meet their needs efficiently.
- Confirmed appointments, communicated with staff, and updated upcoming meetings.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Resolved customer problems and complaints as best as could before having to take further action if necessary.
Cocktail Server
Double O
04.2023 - 08.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Managed inventory of bar supplies and liquors to prevent stockouts, ensuring seamless operation during peak hours.
- Monitored bar cleanliness and organization for the standards of an inviting atmosphere.
Hostess
Rancho De Chimayo
09.2017 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Pojoaque Valley High School
Pojoaque, NM05-2018
Skills
- Administrative Support
- Customer Service
- Conflict resolution
- Retail operations
- Record keeping
- Customer/Client relations
- Organization skills
- Team collaboration
- Hospitality standards
References
Jeret Fleetwood- Legislative Council Supervisor
(505) 986-4626
Victoria Naranjo- Double O Manager
(505) 930-1012
Domenica Nieto- New Mexico State Capitol Historians Assistant
(505) 933-3450
Florence Jaramillo- Rancho De Chimayo Owner
(505) 351-4444
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
10.2025 - 01.2026
Cocktail Server
Double O
04.2023 - 08.2023
Receptionist
New Mexico State Capitol
08.2021 - 03.2025
Property Management Assistant
High Resort Park/ Legacy Professional Offices
01.2020 - Current
Hostess
Rancho De Chimayo
09.2017 - 03.2020
High School Diploma -
Pojoaque Valley High School