Summary
Overview
Work History
Education
Skills
Timeline
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Aubrey Clegg

Ozark,MO

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Liberty Utilities
Ozark, MO
06.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.

House Cleaner

Self Employed Web
Springfield, Missouri
01.2024 - Current
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.

Customer Service Representative

TurboTax
Springfield, MO
12.2016 - 12.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Assisted customers with any questions they had about their taxes or filing status.

Customer Representative

USAA Federal Savings Bank
Springfield, Misso
12.2017 - 06.2019
  • Provided customer service to bank patrons by answering questions about products and services.
  • Resolved customer complaints in a timely manner by identifying the issue, researching possible solutions, selecting the best solution, and implementing it.
  • Analyzed customer feedback surveys to identify areas for improvement in product offerings or customer service processes.
  • Educated customers on how to use digital banking platforms such as mobile apps or internet banking portals.

Education

Some College (No Degree) - Social Work

Missouri State University - West Plains
West Plains, MO

Some College (No Degree) -

Ozarks Technical Community College
Springfield, MO

Skills

  • Account updating
  • Consultative Sales
  • Complaint resolution
  • Data Collection
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Grammar
  • Problem-solving abilities

Timeline

Customer Service Representative

Liberty Utilities
06.2024 - Current

House Cleaner

Self Employed Web
01.2024 - Current

Customer Representative

USAA Federal Savings Bank
12.2017 - 06.2019

Customer Service Representative

TurboTax
12.2016 - 12.2024

Some College (No Degree) - Social Work

Missouri State University - West Plains

Some College (No Degree) -

Ozarks Technical Community College

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Aubrey Clegg