Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aubrey Eirich

Washington

Summary

Dynamic hospitality professional with a proven track record at Roadhouse 71, excelling in guest engagement and cash handling. Leveraged exceptional customer service and team collaboration to enhance dining experiences, boosting customer satisfaction by 20%. Adept at managing high-pressure environments and training new staff, ensuring seamless operations and optimal service delivery.

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

2
2
years of professional experience

Work History

Server

Roadhouse 71
01.2025 - 07.2025
  • Provided exceptional customer service by actively engaging with diners to enhance their dining experience.
  • Memorized menu items and daily specials to effectively communicate options and answer guest inquiries.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy in order taking and delivery.
  • Collaborated with kitchen staff to ensure timely food preparation and address any special requests from guests.
  • Processed payments efficiently, handling cash and credit transactions while ensuring accurate change distribution.
  • Assisted in training new servers on restaurant procedures, menu knowledge, and customer service standards.

Front of House Team Member/Front of House Employee/Front Counter Team Member/Hospitality Team Member

Chick-fil-A
07.2023 - 01.2025
  • Assisted guests with inquiries and service requests to enhance customer satisfaction.
  • Maintained cleanliness and organization of front-of-house areas for optimal guest experiences.
  • Operated point-of-sale system efficiently, ensuring accurate order processing and payment handling.
  • Collaborated with team members to deliver seamless service during peak hours.

Education

High School Diploma -

Oswego High School
Oswego, IL

No Degree - Forensic Psychology

New York University
Washington, DC
05-2029

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Team collaboration
  • Sales expertise
  • Sales techniques

Accomplishments

  • Supervised team of 40 staff members.
  • Documented and resolved team member issues which led to a resolution and created a stronger work environment.
  • Achieved great guest reviews through effectively helping with order taking, building customer service and perfecting hospitality.

Timeline

Server

Roadhouse 71
01.2025 - 07.2025

Front of House Team Member/Front of House Employee/Front Counter Team Member/Hospitality Team Member

Chick-fil-A
07.2023 - 01.2025

High School Diploma -

Oswego High School

No Degree - Forensic Psychology

New York University

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