Aubrey Hughes

• Handled cash and credit transactions accurately, maintaining balanced registers at shift end.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Improved dining experience by providing prompt, attentive service to guests.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Efficiently managed multiple tables, prioritizing tasks to meet diverse guest needs.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Assisted in training new servers on menu knowledge and operational procedures.
• Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
• Maintained cleanliness and organization of dining areas to uphold restaurant standards.
• Participated in team meetings to discuss service improvements and operational efficiency initiatives.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Efficiently managed multiple tables, prioritizing tasks to meet diverse guest needs.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Assisted in training new servers on menu knowledge and operational procedures.
• Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
• Maintained cleanliness and organization of dining areas to uphold restaurant standards.
• Participated in team meetings to discuss service improvements and operational efficiency initiatives.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Contributed to inventory management by monitoring stock levels.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Managed inventory of dining supplies to prevent shortages during service.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Increased sales significantly by upselling higher-end products to customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

- Handled customers needs

- Increased quality of service to care for customers' needs

- Dealt with money management

- Handled customer complaints with a positive attitude insuring the issue got taken care of

- Developed relationships with customers

- Increased the "come-back" rate