Aubrey Lamp
North Royalton
Summary
Experienced phlebotomist with training in pediatric draws at Cleveland Clinic, that has enhanced patient satisfaction by fostering trust and comfort. Skilled in venipuncture and specimen handling, with a focus on empathy and communication. Improved patient care through compassionate interactions and clear instructions, being personable with all patients. Recognized for exceptional customer service and dedication to patient well-being.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Cleveland Clinic
Brunswick, OH
10.2022 - Current
- Performed blood sample collection while following safety protocols and HIPAA standards, maintaining health, safety, and privacy, for all patients.
- Verified identification with each patient, ensuring that all patients were all identified correctly, and samples were collected accurately.
- Performed blood draws with accuracy on a variety of patients, including children, elderly individuals, and those with complex medical needs.
- Communicated effectively with coworkers, helping to create a more positive environment for both workers and patients.
- Followed safety protocols by correctly using PPE.
- Performed venipunctures, finger sticks, and heel sticks, while making sure patients felt as safe and as comfortable as possible during the collection process.
- Comfortably drew blood using straight needles, butterflies, and lancets, depending on the needs of each individual patient.
- Followed correct order of draw, ensuring accurate results for patients and providers.
- Improved patient satisfaction statistics by lowering wait times and making sure that patients always come first.
- Created a trusting and comforting environment for patients by focusing on compassion, empathy, and active listening.
- Built strong relationships with patients and helped provide comfort, as many were in vulnerable times of life.
- Improved patient care by providing clear instructions for taking care of the draw site, and explained where to find results and how to contact providers’s office with questions about test results.
- Completed continuing education courses yearly to ensure up-to-date standards were constantly being met.
- Educated patients on the processes and procedures being done at the lab and effectively addressed their questions and concerns.
- Attended a pediatric training course and became certified in pediatric draws.
- Provided accurate help to registration employees entering outside orders.
Receptionist
Altenheim Senior Living
Strongsville, OH
08.2021 - 11.2021
- Greeted and assisted residents and visitors, ensuring positive customer experiences.
- Recorded names and temperatures of every single visitor, making sure everybody coming in was healthy and not bringing sickness into the nursing home.
- Managed all phone inquiries from patients, nursing staff, family members, and emergency services.
- Maintained an organized and efficient work area.
- Made copies and put together patient information packets, ensuring paperwork was all ready for incoming patients.
- Communicated with nursing staff about questions from residents and their family members.
Cashier
Wayne’s Country Market
Mansfield, OH
06.2019 - 08.2022
- Processed customer transactions accurately and efficiently at POS system.
- Provided excellent customer service, meeting the needs of each customer.
- Maintained cleanliness and organization and performed various duties to keep the store clean in order to improve customer satisfaction.
- Trained new cashiers and helped teach them how to appropriately and efficiently work in this environment.
- Worked flexible schedules and extra shifts to meet business needs.
- Built relationships with customers to ensure they had a positive experience, and encourage them to come back.
- Learned problem-solving skills while assisting customers with returns and refunds, resolving many transactional issues.
- Worked in every department of the store including deli, greenhouse, produce, and bakery, providing help wherever it was needed.
Education
Phlebotomy
Madison Adult Career Center
Madison, OH06.2022
High School Diploma -
Lexington High School
Mansfield, OH06.2021
Skills
- Patient Care
- Pediatric phlebotomy
- Venipuncture and capillary procedure
- Specimen handling
- Order of Draw
- Blood collection
- Proper labeling
- Communication
- Customer service
- Empathy
- Compassion
Certification
Registered Phlebotomy Technician (American Medical Technologists)
Basic Life Support (American Heart Association)
First Aid (American Heart Association)
Timeline
Phlebotomist
Cleveland Clinic
10.2022 - Current
Receptionist
Altenheim Senior Living
08.2021 - 11.2021
Cashier
Wayne’s Country Market
06.2019 - 08.2022
Phlebotomy
Madison Adult Career Center
High School Diploma -
Lexington High School