Aubrey Lovegrove
Mesa,AZ
Summary
Versatile Managing Director with proven abilities in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented in developing partnerships, overseeing team members, and developing tactical plans to meet strategic goals.
Overview
21
21
years of professional experience
Work History
Director of Operations
Nelson Estate Jewelers LLC
12.2017 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Established strong partnerships with vendors & suppliers to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by understanding their needs and meeting expectations.
- Cultivated and strengthened lasting client relationships using strong communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Marketing Manager
Bedrock Financial Services, LLC
09.2017 - 01.2018
- Generated leads while managing marketing campaigns and programs.
- Created and managed content for company's online news channel
- Designed and managed client websites
Marketing & Customer Service
CTAUSA
02.2017 - 09.2017
- Implementing customer service processes and procedures within a small start-up company.
- Managing outgoing email campaigns and social media accounts to generate sales traffic.
- Developed comprehensive reports on campaign performance, identifying key metrics for management review.
Project Manager - Professional Web Design - Level II
GoDaddy
03.2013 - 02.2017
- Engaged in thorough consultations and constructed organized web design proposals and sent them to the designers for the initial build.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Sales & Support Chat Consultant
GoDaddy
- Assisted multiple customers at once via chat as well as by phone
- Suggested products to help customers build an online presence for their business while troubleshooting their existing products.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Inbound Sales and Service Consultant
GoDaddy
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Freelance Author
Knockout Magazine
04.2016 - 01.2017
- Provided original content, as well as rewritten articles, for all topics pertaining to men's lifestyle.
- Collaborated with publishers and editors to ensure timely delivery of high-quality content for publication.
Bartender
Garage Wine and Tap
11.2010 - 03.2013
- Served high customer volumes during nights, and weekends.
Bartender/Assistant Manager
Zen 32 Sushi
05.2008 - 11.2010
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
Assistant Manager
Top Shelf - Mexican Food and Cantina
09.2003 - 05.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Applied Jewelry Professional (AJP) Diploma -
GIA.EDU
No Degree -
Maricopa Community Colleges - Mesa Community College
Mesa, AZCosmetology License - Cosmetology Education
International Academy of Hair Design - Mesa
Mesa, AZHigh School Diploma -
Dobson High School
Mesa, AZ05.2004
Skills
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Project Leadership
- Quality Assurance
- Problem-Solving
- Issue Resolution
References
Furnished upon request
Timeline
Director of Operations
Nelson Estate Jewelers LLC
12.2017 - Current
Marketing Manager
Bedrock Financial Services, LLC
09.2017 - 01.2018
Marketing & Customer Service
CTAUSA
02.2017 - 09.2017
Freelance Author
Knockout Magazine
04.2016 - 01.2017
Project Manager - Professional Web Design - Level II
GoDaddy
03.2013 - 02.2017
Bartender
Garage Wine and Tap
11.2010 - 03.2013
Bartender/Assistant Manager
Zen 32 Sushi
05.2008 - 11.2010
Assistant Manager
Top Shelf - Mexican Food and Cantina
09.2003 - 05.2008
Sales & Support Chat Consultant
GoDaddy
Inbound Sales and Service Consultant
GoDaddy
Applied Jewelry Professional (AJP) Diploma -
GIA.EDU
No Degree -
Maricopa Community Colleges - Mesa Community College
Cosmetology License - Cosmetology Education
International Academy of Hair Design - Mesa
High School Diploma -
Dobson High School
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