Aubrey Newman
DOUGLASSVILLE,Pennsylvania
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
3
3
years of professional experience
Work History
Host
Goal Line Pub
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, and seating charts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Completed daily side work and opening and closing duties without fail.
Front Desk Receptionist
Classic Elegance Salon And Day Spa
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Made reminder calls to customers for upcoming appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled, coordinated, and confirmed appointments and. meetings.
- Collected payments, fees, and deposits for services, retail, and gift card purchases.
- Scheduled appointments accurately using salon Iris software, for 10 stylist, 2 estheticians, 2 massage therapists, and 3 nail techs while preventing double bookings.
BA Sales Associate
Aerie By American Eagle
01.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Hair Salon Assistant
Classic Elegance Salon And Day Spa
01.2022 - 08.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Enhanced salon ambiance by maintaining clean and inviting workspace, leading to positive client feedback.
- Helped prepare clients for hair service.
- Massaged clients' scalp during shampoos.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Education
No Degree - Psychology
Coastal Carolina University
Conway, SCBachelor of Science - Communications And Psychology
West Chester University of Pennsylvania
West Chester, PA05-2026
High School Diploma -
Daniel Boone Area High School
Birdsboro, PA06-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Professional appearance
- Telephone reception
- Guest relations
- Verbal and written communication
- Customer engagement
- Front of house organization
- Strong interpersonal skills
- Cleaning and sanitation
- Interactive communication skills
- Phone etiquette
- Payment processing
- Positive and professional
- Calm demeanor
- Flexible and adaptable
Accomplishments
- Dedicated high school athlete with 9 years of year round field hockey, 4 years of lacrosse, 1 year of track and field.
- Awarded 3rd Team Honorable Mention in Field Hockey in 2021
- Championship winner of multiple Field Hockey Festivals and National Tournaments.
- Field Hockey Team Captain in 2022
- Coastal Carolina University Dean's List 2022
- West Chester University Dean's List 2024
Timeline
Host
Goal Line Pub
10.2024 - Current
Front Desk Receptionist
Classic Elegance Salon And Day Spa
03.2024 - Current
BA Sales Associate
Aerie By American Eagle
01.2023 - 08.2024
Hair Salon Assistant
Classic Elegance Salon And Day Spa
01.2022 - 08.2022
No Degree - Psychology
Coastal Carolina University
Bachelor of Science - Communications And Psychology
West Chester University of Pennsylvania
High School Diploma -
Daniel Boone Area High School
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