Aubrey Olsen
Lake Havasu City,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement Stores
05.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Warehouse Associate
Primary Children's Hospital
08.2018 - 11.2018
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
Cashier
Smiths Food And Drug
02.2016 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Valley High School
South Jordan, UT05.2015
Skills
- Verbal Communication
- Customer Buying Habits
- Invoice Preparation and Processing
- Guest Services
- Telephone Reception
- Call Transfers
- Customer Service
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Speaking Clearly
- Billing Adjustments and Refunds
- Quality Assurance
- Understanding Customer Needs
- Inbound and Outbound Calling
- Customer Complaint Resolution
- Complex Problem-Solving
- Guest Satisfaction
Timeline
Customer Service Associate
Lowes Home Improvement Stores
05.2020 - Current
Warehouse Associate
Primary Children's Hospital
08.2018 - 11.2018
Cashier
Smiths Food And Drug
02.2016 - 02.2017
High School Diploma -
Valley High School
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