Aubrey Pallares
Saint Charles
Summary
Dynamic Senior Vice President at Citibank with a proven track record in strategic leadership and operational excellence. Championed innovative solutions that drove significant business growth and enhanced customer support. Skilled in KPI tracking and staff development, fostering a high-performance culture that optimized team collaboration and efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Vice President
Citibank
07.2021 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Enhanced company performance by implementing new strategies and streamlining operations.
Vice President of Operations
Citibank
06.2013 - 07.2021
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Established performance goals for department and outlined processes for achievement.
Assistant Vice President
Citibank, NA
05.2010 - 05.2013
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
Team Leader
Citibank, NA
07.2007 - 04.2010
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Arts - Business Technology
The International Academy of Design And Technology
Las Vegas, NV05-2007
Skills
- Strategic leadership
- Policies and procedures
- Operational excellence
- KPI tracking
- Process improvements
- Organizational development
- Staff development
- Human resources management
- Customer support
- Strategic plans
Certification
- Six Sigma Training- Specializing in process improvement, team management and business process
- Agile Project management
Timeline
Senior Vice President
Citibank
07.2021 - Current
Vice President of Operations
Citibank
06.2013 - 07.2021
Assistant Vice President
Citibank, NA
05.2010 - 05.2013
Team Leader
Citibank, NA
07.2007 - 04.2010
Bachelor of Arts - Business Technology
The International Academy of Design And Technology
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