Summary
Overview
Work History
Education
Skills
Timeline
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Aubrey Pressley

Kingsland,GA

Summary

Dedicated technical support representative focused on enhancing customer product experience and usability. My expertise includes addressing customer inquiries, resolving technical issues, and driving user satisfaction. I have proven my ability to streamline system processes and minimize downtime, significantly boosting productivity through innovative IT solutions in various workplaces. I will thrive within a team through using my ability to liaison with subject matter experts to identify business requirements and implement tailored systems for optimal performance.

Overview

13
13
years of professional experience

Work History

Information Technology Specialist

US Navy
Kingsbay , GA
03.2021 - 04.2025
  • System and Network administrator
  • Conducted installations and maintenance of system components to include routers, switches, wiring, and connectors.
  • Troubleshooted and diagnosed faults in order to perform necessary repairs or replacements.

EMT-Basic

Vital Care EMS
Columbia, SC
09.2016 - 11.2019
  • Performed standard testing and administered medication to manage care in field and in transit.
  • Maintained accurate records of patient care treatments and transport information.
  • Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.

Customer Service Representative

Lids Locker Room
Charlotte, NC
06.2012 - 08.2016
  • Asked probing questions to determine service needs.
  • Evaluated CRM reports to identify problems and areas for improvement.
  • Mentored junior team members and managed employee relationships.

Instillation Technician

Commtech
Charlotte, NC
05.2013 - 07.2013
  • Verified that all parts were present and performing prior to beginning the installation process.
  • Performed troubleshooting of hardware, software, and network systems through the utilization of diagnostic tools.
  • Coordinated efforts with other workers involved in installing and maintaining equipment and components.

Education

Some College (No Degree) - Communications

University of North Carolina At Charlotte
Charlotte, NC

Some College (No Degree) - Business Administration

South Carolina State University
Orangeburg, SC

Network And System Administration

USN Technical School
Groton, CT

Skills

  • Project management and coordination
  • Equipment maintenance
  • Cybersecurity expertise
  • Information security
  • Hardware installations
  • IT troubleshooting and compliance
  • Device configuration
  • Audit support
  • Confidential data management
  • Network administration

Timeline

Information Technology Specialist

US Navy
03.2021 - 04.2025

EMT-Basic

Vital Care EMS
09.2016 - 11.2019

Instillation Technician

Commtech
05.2013 - 07.2013

Customer Service Representative

Lids Locker Room
06.2012 - 08.2016

Some College (No Degree) - Communications

University of North Carolina At Charlotte

Some College (No Degree) - Business Administration

South Carolina State University

Network And System Administration

USN Technical School

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Aubrey Pressley