Aubrey Ravelo
San Diego,CA
Summary
Over 15 years of hands-on experience delivering exceptional customer service in fast-paced, customer-focused environments. Known for strong problem-solving skills, able to quickly assess customer concerns and find effective, practical solutions. Consistently go above and beyond to ensure each customer feels heard, respected, and valued throughout their experience.
Overview
6
6
years of professional experience
Work History
Service Advisor
Courtesy Chevrolet
San Diego, California
01.2025 - Current
- Served as a trusted point of contact, helping customers understand their vehicle needs and service options.
- Maintained accurate records and coordinated with technicians to ensure timely and efficient service delivery.
- Ensured smooth vehicle drop-off and pick up, including carefully parking and retrieving vehicles for customers.
Service Advisor
Kearny Mesa Subaru
San Diego
02.2022 - 09.2024
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
Tire Advisor
Dealer Tire LLC
Carlsbad
09.2019 - 01.2022
- Provided advice regarding tire care and maintenance including rotation schedules.
- Maintained accurate records of all work performed in accordance with company standards.
- Assisted customers in selecting appropriate types of tires based on their driving needs.
- Collaborated with team members to fulfill sales and service requests.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
Skills
- Clerical Support
- Technical Support
- Task prioritization
- Call center experience
- Route management
- Payment processing
- Service coordination
- Effective communication
- Team collaboration
Timeline
Service Advisor
Courtesy Chevrolet
01.2025 - Current
Service Advisor
Kearny Mesa Subaru
02.2022 - 09.2024
Tire Advisor
Dealer Tire LLC
09.2019 - 01.2022
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