Aubrey Richards
Humble
Summary
Ambitious individual with a strong foundation in communication, problem-solving, and teamwork. Manages guest service operations effectively while maintaining organized reservation systems. Committed to enhancing customer satisfaction through timely service and a welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Head Hostess
Lake Houston Brewery
Huffman, TX
04.2025 - 05.2026
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Oversaw reservation system, maintaining accurate records and reducing wait times.
- Trained new host staff on procedures and customer service standards.
- Handled guest inquiries and complaints, ensuring satisfaction through effective communication.
- Developed strategies for improving guest wait times during peak hours.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
High School Diploma -
Kingwood High School
Kingwood, TX05-2027
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Problem solving
- Team management
- Customer service expertise
- Calm demeanor
Timeline
Head Hostess
Lake Houston Brewery
04.2025 - 05.2026
High School Diploma -
Kingwood High School