Aubrey Stickley
Shippensburg,PA
Summary
Resourceful within Customer Services known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.
Overview
5
5
years of professional experience
Work History
Server
IHOP
Hagerstown, MD
10.2023 - 08.2024
- Excelled in meeting customer needs leading to high satisfaction levels
- Enhanced operational efficiency through effective collaboration
- Supported the development of newly hired servers
- Resolved inquiries and complaints swiftly while maintaining a professional attitude.
Server
Coast Taco Bar
Hagerstown, MD
08.2022 - 09.2023
- Ensured comprehensive understanding of menu components
- Maintained punctuality and customer service during food deliveries.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Barista
Dunkin' Donuts
Hagerstown, MD
10.2021 - 07.2022
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Direct Mail Proccesing
DMP
Hagerstown, MD
09.2019 - 02.2020
- Created detailed tracking reports on campaign performance, ROI analysis, and customer feedback.
- Analyzed data to identify trends in consumer behavior and develop targeted marketing plans accordingly.
- Documented processes for future reference and improved efficiency of operations.
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MD05-2024
Skills
- Safe Food Handling
- Guest Engagement
- Up-selling
- Ordering Procedures
- Calendar Management
- Maintaining records
Timeline
Server
IHOP
10.2023 - 08.2024
Server
Coast Taco Bar
08.2022 - 09.2023
Barista
Dunkin' Donuts
10.2021 - 07.2022
Direct Mail Proccesing
DMP
09.2019 - 02.2020
High School Diploma -
North Hagerstown High School