Recent graduate of Iowa State University looking to build a career. Organized and dependable candidate who is detail-oriented and able to handle multiple projects simultaneously with a high degree of accuracy and positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Night Dispatcher
Barr-Nunn Transportation Inc.
Granger, IA
07.2023 - Current
Skilled at working independently and collaboratively in a team environment.
Learned and adapted quickly to new technology and software applications.
Communicated via phone and email with staff and customers to inform on delays and receive assistance where needed.
Demonstrated problem solving abilities by rerouting and re-planning loads when necessary.
Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance.
Tracked shipments from dispatch through delivery to verify timely arrival.
Manager
Culver's Restaurant
07.2020 - Current
Manage and motivate 20+ employees daily to be productive and engaged at work.
Accomplish multiple tasks within established timeframes.
Maintain professional, organized, and safe environment for employees and patrons.
Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Own creation of the 'Flavor of the Day' schedule at Ames location.
Own task of scheduling 60 employees based on availability and skill.
Day-to-day management tasks including counting and entering cash for the day, and deploying employees to appropriate positions and coverage needs.
Previously worked on staff as a shift lead and crew member.
Onboard new employees with training and new hire documentation.
Campus Safety Ambassador
Iowa State University
08.2022 - 12.2022
Internship program that required ride-alongs with each scheduled shift to learn from officers on duty.
Worked overnight shifts including timeframes in the range of 20:00-06:00.
Recognized, documented, and advised on removal of hazards.
Communicated safety performance and progress to management and employees to provide up to date information.
Provided thorough facility safety checks for buildings assigned to Campus Safety Ambassadors.
Provided facility locks and unlocks in accordance to time schedule provided by the university.
Assisted officers on calls when asked, often requiring a facility unlock.
Assisted students and staff with office and facility unlocks.
Operated SafeRide for students that included communication with students about time estimates and prioritization of rides based on other driver availability and geographic distance.
Barista/Cashier
Scheels Sporting Goods
05.2018 - 04.2019
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Direct contact for customer service and order fulfillment in a fast paced environment
Main duties were as a barista and cashier, cross trained to support other areas of the store